Security Officer

1 Center Court, Cleveland, OH 44115, USA

Under the direction of the 'Sr. Manager, Surveillance & Security' the Security Officer (Full-Time) is responsible for all event and non-event related security at Rocket Arena. Responsibilities include interacting with Rocket Arena staff, guests, outside vendors, contractors, and visitors; monitoring all security equipment; handling incoming telephone calls and information requests, and controlling access to and from Rocket Arena while maintaining the highest professional standards.

2nd shift (3pm-11pm)

• Performs daily rounds (facility security control) as assigned.
• Conducts equipment safety inspections (AEDs, fire alarm controls, emergency equipment, etc.)
• Admits building staff, suppliers, contractors, visitors, and guests to the facility according to established procedures.
• Answers telephone calls and handles information requests from staff and guests during non-operator hours and as needed.
• Protects Rocket Arena equipment, materials, and structures throughout the work schedule.
• Provides regular security functions within the Rocket Arena and related areas before, during, and after all events.
• Coordinates all building deliveries from outside vendors, delivery companies, and Rocket Arena staff.
• Receives, records, and returns all lost and found items according to established departmental procedures.
• Performs watch tours and building safety checks, reporting any violations.
• Monitors camera system (CCTV), responds to alarms, and dispatches officers when needed.
• Performs other related duties as assigned by the Security Director, Manager, and Sergeants.

• Ability to stand for extended periods of 5-7 hours without concerns.
• Capability to maintain alertness and vigilance throughout long shifts.
• Proficiency in navigating multiple levels of stairs repeatedly throughout the shift.
• Physical fitness to respond swiftly to emergencies, including running or climbing stairs quickly when needed.
• Ability to navigate one full round of the main concourse in 3 minutes or less.
• Sufficient upper body and core strength to assist and move injured guests when necessary.
• Ability to lift and carry heavy objects or individuals during emergency situations.
• Ability to carry 25lbs up and down a flight of stairs.

• Must have a high school diploma or GED equivalent certificate.
• Must have availability to work 3:00-11:00pm on weekdays and weekends as scheduled. Hours may vary on occasion.
• Must have a valid driver’s license.
• Must pass a background check.
• Previous security experience preferred but not required.
• OPOTA certificate preferred but not required.