Fire Alarm​/Security Systems Technician

Overview

Job Title: Fire Alarm/Security Systems Technician
Location: Cleveland, OH

Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team protects lives and property for over 45,000 businesses across Ohio, Kentucky, and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As a market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees in our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville.

We are recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies.

Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference.

We are seeking a skilled and experienced Fire Alarm/Security Systems Service Technician to join our dynamic team. The Fire Alarm/Security Systems Service Technician will diagnose, troubleshoot and repair non-functional solutions, install, program or configure, inspect or provide general customer service on security systems including Fire Alarm, video, access control, intrusion detection, gates and other electronic security devices.

• Installation:
  • Install and configure fire/security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices.
  • Install and program control panels and all other equipment for fire alarm systems with guidance of building plans and electrical layouts.
  • Mount sensors at appropriate locations, performing tasks such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts.
  • Install all wiring to connect system components, complying with safety standards and customer preferences.
• Programming:
  • Program and customize security systems to meet customer needs, including setting up user permissions, alarm thresholds, and notification preferences.
• Maintenance:
  • Perform routine maintenance checks and inspections on fire alarm and security systems to ensure optimal performance and reliability, including cleaning, testing, and replacing components as needed.
• Troubleshooting:
  • Diagnose and troubleshoot issues with fire alarm and security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime.
  • Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary.
  • Compose and submit documentation and reports for each installation or repair visit, complying with company’s standard operating procedure.
• Upgrades and Expansions:
  • Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with third-party systems, and implementing advanced features and functionalities.
• Customer Service:
  • Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.
• Documentation:
  • Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

• Minimum of 5 years of experience in servicing, installation, maintenance, and repair of fire alarms and security systems, including video, access control, and intrusion detection systems.
• Ohio Fire Alarm/Detection License or NICET II.
• Proficiency in reading and interpreting technical drawings, schematics, and specifications.
• Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently.
• Strong attention to detail and a commitment to delivering high-quality workmanship and customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients,…