Cold side Commercial Kitchen Equipment Service Technician

Overview

Tri Mark USA is the country's largest provider of design services, equipment, and supplies to the food service industry. We serve customers with design services, commercial equipment, and food service supplies across a wide range of industries. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country offering service by combining design capabilities, market knowledge, and the purchasing strength, delivery, installation, and after-sales service of a national company.

Our employees are focused on creating customized solutions for our clients to help them achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support (CFESP prep programs, hands-on manufacturer training)
• Tuition reimbursement for additional certifications
• Career progression opportunities into Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

• The Service Technician reports to the Service Manager
• Located in Cleveland, OH
• Field Based - Full Time

Tri Mark USA is seeking a skilled and customer-focused Service Technician - Refrigeration to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial refrigeration systems including walk-ins, reach-ins, ice machines, prep tables, and cold storage equipment.

The ideal candidate combines strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service. This role is ideal for candidates who are looking to transition out of HVAC working indoors at customer sites.

• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional food service environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Conduct preventative maintenance to ensure optimal equipment performance and longevity
• Handle refrigerants in compliance with EPA and environmental regulations
• Maintain accurate service documentation, parts usage, and customer records
• Communicate clearly with customers regarding repair status, timelines, and recommendations
• Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
• Maintain service vehicle inventory and tools
• Follow all safety procedures and company standards

• 1-2+ years of experience servicing commercial refrigeration systems
• Experience in commercial food service equipment
• EPA Universal Certification (required)
• Strong understanding of refrigeration cycles, controls, and electrical systems
• Ability to read wiring diagrams and technical schematics
• Experience with common brands of commercial refrigeration equipment
• Valid driver's license with acceptable driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments
• Strong problem-solving skills and independent work ethic

• CFESA certification
• Basic hot-side equipment knowledge (a plus)
• Experience using service management software/mobile dispatch systems

• Technical troubleshooting excellence
• Customer-first mindset
• Accountability and ownership
• Time management and prioritization
• Safety and compliance awareness
• Team collaboration

#MKIndeed

The range provided represents the national average pay range for this position and is a general guideline. Pay will reflect the candidate’s unique qualifications and may be higher or lower based on location, responsibilities, education, experience, knowledge, skills, and abilities, as…