Service Technician

Gillmore is looking for a Security Technician with a strong background in IP cameras, access control, or fire alarm systems. This person will be responsible for servicing both Residential and Commercial Business installs, including CCTV, surveillance cameras, access control systems, card readers, and wireless/hardwired keypads. They will perform installations, troubleshooting, preventive maintenance, and on‑site support for security, wireless communicators, CCTV, DVR, card access, burglar and fire alarm systems for residential and enterprise customers.

This candidate will be provided a company vehicle with a gas card. Technicians will receive inventory and must maintain accurate inventory records, costing parts to truck stock appropriately.

• Install, troubleshoot and maintain security systems at client sites to ensure compliance with safety standards.
• Provide onsite support for customers through alarm panel diagnostics, physical wiring, repair of devices, programming and troubleshooting.
• Collaborate with team members to complete installations efficiently and accurately.
• Conduct system testing and provide training to clients on system operation.
• Diagnose technical issues, perform repairs or escalation.
• Document installation processes and service activities thoroughly.
• Follow up with coordinators or department managers on any open service tickets, jobs and inspections.
• Adhere to company policies and safety protocols.
• Keep up‑to‑date with new security technology developments.
• Participate in the on‑call rotation.
• Provide exceptional customer service to ensure client satisfaction.

• Excellent customer service skills.
• Proven experience in field service installation, preferably in security or related systems.
• Strong mechanical knowledge and ability to interpret schematics.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Valid driver’s license and clean driving record.
• Demonstrated skill set in low‑voltage security, fire, video and access control systems.
• Ability to lift heavy equipment and work at heights using scissor lifts or similar equipment.
• Prior experience with fire and security systems.

Expert Level.

Contract to Hire position based in Cleveland, OH. Fully onsite.

Hourly pay range: $25.00 – $29.00/hr benefits for the temporary role may include medical, dental & vision; critical illness, accident & hospital; 401(k) retirement plan (pre‑tax and Roth); voluntary life & AD&D; short and long‑term disability; health spending account (HSA); transportation benefits; employee assistance program; PTO (vacation or sick leave).

This position is anticipated to close on Mar 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.