Field Service Technician

Job Overview

Western Reserve Pure Water in Cleveland is searching for a Field Service Technician. This position is ideal for individuals who have mechanical aptitude and want to train for a lifelong career. As the premium provider of drinking water and water treatment services for more than a century, Hall’s Culligan continues to innovate and expand our business nationwide.

• Full‑time, Monday‑Friday work schedule.
• Pay rate starting at $22‑$27/hr (based on experience).
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package, including 401(k) with company match, after introductory period.
• Stable, growing, family‑oriented company with career advancement opportunities.
• Upskilling employees and promoting from within.
• Opportunity to use Culligan equipment at home free of charge.

• Install and service products and systems at commercial and residential locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow SOPs and safety protocols.

• Interact with customers professionally and courteously.
• Explain installation processes and answer questions.

• Provide technical support during and after installations.
• Diagnose and resolve technical issues timely.

• Train customers on proper use and maintenance.
• Provide technical guidance to customers.
• Aid and provide training to coworkers and other departments.

• Maintain accurate records of installations and troubleshooting steps, including pictures.

• Operate service vehicles safely; follow driver policies and complete required inspections.
• Load, unload, and secure service vehicles as required.

Culligan Service Technicians travel to client locations and complete on‑site installations. You should be comfortable working in various environments, including indoor and outdoor spaces, in‑home conditions, and with pets. You may work in tight spaces such as crawl spaces. The role is physically demanding, requiring standing, kneeling, bending, crawling, and lifting heavy equipment up to 100 lbs regularly.

The personal attributes that set you apart include integrity and accountability. Technicians must be honest, trustworthy, punctual, and reliable, and must communicate effectively. Attention to detail is essential when managing customer information and paperwork. You should adapt quickly to changing circumstances, multitask, and commit to ongoing learning.

Ideal candidates are highly customer oriented, manage time well, solve problems, and follow SOPs. Proficiency using hand tools and basic power tools is crucial.

• Valid Driver’s License with no restrictions or limitations.
• At least 18 years of age and able to pass and maintain a clean driving record for company vehicle operation.
• Ability to safely operate a commercial vehicle daily for approximately 8‑10 hours.
• Successful criminal background check, drug screening, and ongoing screenings as required.
• Physically capable, with or without reasonable accommodation, of performing the duties required.

Western Reserve Pure Water is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.