Field Service Technician Level II - Columbus, Ohio

Field Service Technician Level II - Columbus, Ohio

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Columbus, Ohio area. The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level I installer but will also demonstrate advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. The role will encompass configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level.

This multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
• Understand project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
• Mentor Level 1 installers when leading a team, maintaining high standards and actively seeking their feedback for continuous improvement
• Establish and maintain regular, effective communication with Project Delivery Coordinators, Project Managers, and customers as needed to ensure seamless project execution
• Demonstrate expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to successful project implementation
• Pursue ongoing professional development opportunities, with a focus on leadership and communication skills
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet quality and performance standards
• Demonstrate proficiency in system configuration and commissioning to provide clients with reliable, fully operational solutions
• Willingly accept additional job duties as assigned to support business operations

Qualifications

• Minimum 2 years with a previous construction trade
• Advanced knowledge of electricity (high and/or low voltage)
• Hands-on/field experience from previous work experience
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
• Ability to identify and use common low voltage cabling
• Working knowledge of basic IT networking, configurations, and IP addressing
• Ability to read architectural drawings
• Team management/supervisor experience
• Previous experience completing projects within scope
• Previous experience with service ticketing processes
• Any knowledge of fire, CCTV, intrusion, emergency nurse call systems
• Excellent communication skills
• Must have a valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, with a focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering high-quality solutions. Our culture values excellence, creativity, collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been a premier technology provider in West Michigan. Our team is a trusted advisor to the community, offering managed IT services and physical security integration. As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional relationships with customers and each other. We enjoy collaboration and making a difference as a team.

Compensation And Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Transportation, Logistics, Supply Chain and Storage

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