Service Technician

Job Overview

Location: The RT Depot is located in Cleveland, OH 44109.

Schedule: 4/10s, Tuesday - Friday, 6:00 AM - 4:00 PM.

Compensation: $26.00 per hour + Shift Differential + Quarterly Safety Bonus.

Shift Differential: Additional $2.00 per hour available for nights and weekend shifts.

Overtime: 1.5x your hourly rate for over 40 hours per week.

Safety Bonus Potential: $4,000 annual bonus potential (up to $1,000 per quarter).

Benefits: Medical, Dental, Vision, Paid Holidays, Paid Time Off, Matching 401K, Life Insurance and other benefits paid for and/or offered by company.

The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of advanced equipment in locations throughout the food service industry. As a Service Technician, you will install core products for new customers, assist with customer training, troubleshoot, and perform servicing. For existing customers, you will handle service, repair, and routine maintenance.

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines – service labor per hour, first-time right, 5S standards, etc.
• Comply with internal processes and procedures and all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customer expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in the role (parts, customer notes, clocking in/out).
• Position may include night installation work; schedule will vary based on customer demand and install schedule.

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Ability to work within a team environment.
• Ability to solve customer issues for install and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

• Vocational Training.

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and affirming Action employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at  or call  Restaurant Technologies is a Military & Veteran friendly company.