Field Technician CLEVELAND OH

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

Field Technician I—Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair.

Monitors route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas to ensure integrity of the network. Updates installation records, enters detailed log information on trouble tickets, and provides reports on status updates and issues. Performs preventive/scheduled maintenance and inspections on equipment and critical infrastructure including HVAC systems, high‑voltage electrical systems, DC Power Plants.

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network, proactively identifying potential problem areas to ensure integrity of the network and company.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• AC Power on a limited basis.
• DC power installs including tertiary and BDCBB.
• Responsible for asset management processes and replenishment of on‑site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high‑voltage electrical systems, and DC power plants.
• With the aid of training and coaching, learns Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Updates/report inventory records changes, completes transactional updates within systems, enters appropriate time log, and is responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
• Objectively evaluates performance via provided reports/tools, and identifies areas for improvement as applicable.
• Performs other duties assigned by the management team.
• Understands basics of installation/change/decommissioning/testing of transport, Ethernet, SONET, and IP network layers for all available bandwidths offered.

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry‑level technician with experience and/or knowledge of at least one of the four major technician disciplines:
  Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office…