Service Technician

Position Overview

Joyce Windows, Sunrooms & Baths is hiring a Service Technician (W2) to support homeowners throughout the Cleveland, OH market, with occasional travel to Pittsburgh, PA. This field-based role is responsible for completing warranty work, service calls, repairs, and punch list items for windows, doors, baths, sunrooms, and exterior remodeling projects. We’re looking for an experienced, dependable technician who can troubleshoot issues, work independently, and provide a professional customer experience.

• W2 employee position with consistent, year-round work
• Pay commensurate with experience
• Company vehicle provided
• Company-provided tools and equipment
• Monthly cell phone allowance
• Overtime opportunities when available
• Steady workload with predictable scheduling

• Monday through Friday
• Daytime hours based on the service appointment schedule
• Daily travel throughout the Greater Cleveland area
• Occasional travel to Pittsburgh, PA
• Occasional extended days depending on workload

• Health, Dental, and Vision Insurance
• 401(k) with a 25% uncapped company match
• Paid training and skill development
• Stable, year-round work
• Employee discounts on home improvement services
• Employee Referral Bonus Program
• Opportunity for advancement within the company

• Complete residential warranty and service calls for windows, doors, baths, sunrooms, and exterior remodeling projects
• Diagnose product, installation, and performance issues and determine the appropriate solution
• Perform repairs, adjustments, punch list items, and minor corrective work
• Communicate clearly with homeowners and provide a professional customer experience
• Coordinate with project managers, installers, customer service, and other team members as needed
• Travel daily to customer homes throughout the assigned territory
• Perform additional field tasks as assigned

• Minimum 3 years of experience in the home improvement industry
• Experience servicing or installing windows, doors, baths, sunrooms, siding, or other exterior remodeling products preferred
• Strong troubleshooting and problem-solving skills
• Strong attention to detail and quality workmanship
• Ability to work independently in the field
• Excellent communication and customer service skills
• Valid driver’s license with a clean driving record
• Willingness to travel throughout Northeast Ohio with occasional trips to Pittsburgh
• Strong work ethic and dependable attendance

Joyce Windows, Sunrooms & Baths is a third-generation, family-owned company with over 71 years of success in the home improvement industry. We offer a stable workload, strong team support, and long-term career opportunities for individuals who take pride in their work and want to grow with the company.