Installer II

Welcome!

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning.

Works under the direction of the Field Supervisor or General Manager.

Location Address: 4384 Hackett Place, White Plains, MD 20695

• Install HVAC equipment and accessories in the customer’s home, including heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications.
• Perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings.
• Perform start‑ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer.
• Call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork in a neat, accurate, thorough, and timely manner.
• Collect payment from customer.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Maintain a clean and neat installation vehicle both inside and outside.
• Follow standard procedures and processes, ensuring the vehicle is properly stocked, and return defective warranty parts to branch.
• Order/replenish vehicle stock as needed.
• Complete material requisition forms and related administrative activities as required.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures, as assigned.
• Perform similar or other duties as needed or assigned.

• High school diploma or GED with additional training and 2+ years’ experience in HVAC.
• Technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of heating, air conditioning, and ventilation equipment operation and related accessories.
• Advanced skills in installing heating, air conditioning, and ventilation equipment and accessories.
• Proficient in layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Proficient in reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems on HVAC equipment.
• Advanced skills in starting up and balancing airflow and aligning belts and pulleys on all systems with minimal supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with minimal supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to communicate with customers and resolve issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Availability to work flexible hours and on‑call shifts as needed.
• Physical ability to stand, walk, climb ladders, attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in various environmental…