Electrical Service Technician

TITLE:

Electrical Service Technician DEPARTMENT:
Service

REPORTS TO:

Electrical Service Manager SUBORDINATES:
None

LOCATION:

Cleveland, OH FLSA STATUS:
APPROVED/REVISED DATE:
September 10, 2026

The Electrical Service Technician is responsible for the repair, installation, and troubleshooting of electrical work. This person will work with the Electrical Service Manager and the client to maintain the client's electrical systems. This person will also work with the HVAC technicians and the HVAC controls group to assist with any electrical installations. In addition, this person will be trained and assist with IR thermography of electrical equipment.

• Ability to manage electrical projects, repairs, or installations.
• Ability to troubleshoot and repair electrical circuits and their components.
• Have a good understanding of the National Electrical code and the NFPA.
• Interact with owners and client representatives to develop and maintain productive, long-term relationships with clients.
• Be willing to learn how to use an IR camera, Ultrasonic testing equipment and perform electrical preventative maintenance duties.
• Submit all documents and paperwork for projects, when needed.
• Submit and accept daily work orders over a mobile device.
• Ability to order necessary material and pick up material, if necessary.
• Support the sales team in their efforts to develop new or additional contracts and projects with customers.
• Make recommendations to the Electrical and Operations Manager on all matters affecting service operations.
• Other duties as assigned within the scope of this role.

• Minimum of 5 years of experience as a Service Technician.
• Experience working on commercial sites and working in educational, governmental, or industrial facilities; minimum of 5 years' experience preferred.
• Experience with IR cameras is preferred, but not necessary.

• Basic knowledge of Electrical service industry
• Good understanding of the NEC and the NFPA
• Proficient user of Microsoft office suite; highly proficient in the use of Excel and other software used in the service industry
• Excellent mathematic skills in order to perform the duties of this role
• Strong communication skills (oral and written); must be able to effectively relay information to various audience groups, including clients, managers, leadership, colleagues, and business associates; must be able to prepare professional written communications (emails, documents, etc.)
• Strong interpersonal skills; ability to foster and maintain positive working relationships with individuals internal and external to the company and from various backgrounds
• Strong leaderships skills; ability to direct, train, and supervise others; ability to motivate and develop others, manage performance, and foster a collaborative team environment
• Highly collaborative and focused on sharing details routinely and consistently with team members
• Self-managing, able to work autonomously when necessary and effectively integrate with project teammates to meet deadlines and expectations
• Demonstrate a persistent optimism and the ability to navigate challenges in a way that produces value, exceeds expectations, and promotes company success
• Demonstrate the ability to approach new and demanding situations with innovation and determination
• Operate at a high level of speed and productivity, be sensitive to time and cost factors associated with their expertise, project budgets and company-wide financial goals
• Strong organization skills with the ability to self-motivate and prioritize tasks; must be able to effectively manage own schedule with limited oversight
• Excellent analytical skills; ability to analyze data and relay trends and potential outcomes; ability to evaluate problems and identify resolutions; good negotiation skills
• Must demonstrate professionalism and tact in all interactions
• Ability to maintain satisfactory attendance

• Work is performed mostly in commercial settings. Some outdoor work is required for the installations of electrical work at client locations. While performing the duties of this job, the employee is required to stand; walk; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; climb or balance;
  
  stoop, kneel, crouch or crawl; talk or hear; and smell. The employee may occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include…