Runaway Homeless Youth Programs; RHY On-Call Outreach Specialist

Position: Runaway Homeless Youth Programs (RHY) On-Call Outreach Specialist
SALARY AND BENEFITS:
The salary for this position $15/hour when actively engaging with clients.

Our offerings include:

• Comprehensive health and Rx plans, including a zero-cost option.
• Wellness program including free preventative care
• Generous paid time off and holidays
• 100% paid parental leave for childbirth, adoption, and foster care
• 50% tuition reduction at Case Western Reserve University for the MSW program
• Defined benefit pension plan
• 403(b) retirement plan
• Pet insurance
• Employer paid life insurance and long-term disability
• Employee Assistance Program
• Support for continuing education and credential renewal
• Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
• Flexible Spending Account for Health and Dependent Care

QUALIFICATIONS:

Education:

Minimum Bachelor’s Degree in Social Work or related field.
Licensure:
Prefer valid Ohio LSW, LPC or minimally one year experience in the child welfare field.
Skills/

Competencies:

• Core Expertise:
  Possesses skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
• Independent Judgment:
  Ability to perform job responsibilities with a high degree of initiative and independent judgment.
• Leadership:
  Proven effective leadership skills to ensure departmental engagement and success.
• Cultural
  
  Competency:
  
  Demonstrates awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
• Interpersonal Communication:
  Communicates clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
• Professional & Ethical Conduct:
  Adheres to professional values such as honesty, personal responsibility, and accountability;
  Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
• Collaboration and Teamwork:
  Functions effectively as a member of a professional team that includes employees, clients and family members.
• Problem Solving & Decision Making:
  Recognizes problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
  • Experience:
    
    Proven experience in working with troubled teens and their families.

Practical or clinical understanding of the underlying issues that lead to youth homelessness.
Experience working with youth by providing crisis intervention, service coordination, skill building and family education.


AGENCY SUMMARY:
Bellefaire JCB is among the nation’s largest, most experienced child service agencies providing a variety of behavioral health, substance abuse, education and prevention services. Through more than 25 programs, we help more than 30,000 youth and their families each year achieve resiliency, dignity and self-sufficiency.

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JOB SUMMARY:
The Runaway Homeless Youth Programs Outreach Specialist is responsible for an immediate telephone and/or in person when required response to hotline calls for youth and natural supports that call our 24/7/365 hotline. The Specialist will intervene by stabilizing the crisis, educating youth and their families/guardians, and coordinating services. Additionally, the on-call staff will document all calls into the hotline and relay the information to the program leadership via phone/email.

The on-call staff will report to the Director of Operations- RHY designated supervisor.

ESSENTIAL DUTIES:

Respond to the hotline calls in person and via telephone intervention with compassion, direct instructions, and an open mind to meet the diverse needs of our callers. The calls will be received 24/7, 7 days a week including weekends and holidays.

Assure the documentation will be completed timely fashion.

Work cooperatively with Host Home families.

Assure that standards/regulations set by accrediting RHY.

Represent the agency in the development or maintenance of relationship with other organizations including community agencies, public agencies and referral sources.

Maintain high standards of ethical and professional conduct.

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