Concierge and Barista

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Location:

Cleveland, OH, US

Employment Type:

Part‑Time, Weekends Only 1st shift or 2nd shift Only

Salary Range: $18.00 To $18.00 Hourly

Requisition

Company Overview: PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high‑growth lifestyle markets. We are seeking an experienced Concierge to provide a wide range of guest services for tenants.

• Manage front desk and cleanliness of the front lobby.
• Provide coffee and barista services, including preparing coffee, specialty lattes and espresso for residents and guests.
• Monitor security cameras, walk property, and adhere to all security protocols.
• Maintain situational awareness to identify suspicious activity, safety hazards and security concerns.
• Enforce access control and visitor management.
• Assist in planning and attending resident events.
• Provide excellent customer service and information to residents at their request, as well as assisting prospective residents, vendors, contractors and visitors as needed.
• Conduct business in a manner representative of the community; primary contact between residents, prospective residents, and the company.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to complaints, follow‑up on work orders, and handle general customer service needs of the property and residents.
• Receive, log and distribute packages for residents.
• Other duties as assigned.

• A high school education or equivalent is required; a college degree or equivalent is preferred.
• Working knowledge of Word, Excel, and Internet Explorer.
• Excellent interpersonal, motivational, writing, management and leadership skills.
• Outgoing, friendly personality.
• Good organizational skills, follow‑up and follow‑through.
• Marketing and budgeting experience.
• Ability to handle multiple tasks at one time.
• Exceptional communication, customer service and people skills.
• Self‑motivated; can work independently; detail‑oriented.
• Hotel, hospitality or other service experience a plus.

• Competitive salary and performance‑based bonuses.
• Comprehensive medical benefits package.
• Retirement savings plan with company match.

SATURDAY AND SUNDAY 8:00AM TO 4:00PM OR 4:00PM to 12:00AM.