Development Associate

Job Title

Development Associate

Development

Full time, nonexempt (hourly), onsite

Reports to Annual Fund & Database Manager. Works cooperatively with the entire Development team, donors, volunteers, and board members.

Enters gifts into Raiser’s Edge (RE), produces acknowledgment letters, and assists development department as assigned.

• Accurately records and processes monetary and in‑kind donations in RE.
• Sets up new records, flags duplicate records and works to maintain the integrity of the database.
• Promptly and accurately acknowledges contributions by preparing and reviewing acknowledgment letters.
• Informs appropriate department team members and leadership of changes in donor activity, large gifts, donor trends, and special requests.
• Produces donor, donation activity, and department reports for monthly financial reconciliation on request.
• Receives and processes daily gifts, including preparing deposits and Matching Gift forms for submission and supports and trains volunteers assigned to help with this process.
• Responsible for receiving and processing all monetary contributions to the Cleveland APL, including mail‑in, in‑person, internet, online giving system, Text to Give, One Cause, and event donations.
• Proofs acknowledgment letters and prepares letters for mailing.
• Responds to donor requests and inquiries when appropriate; recognizes when a manager/director should get involved.

• General office support for the Annual Fund program.
• Participation in APL fundraising events, donor cultivation/recognition, and other fundraising events.
• Informing clients and constituents of donation opportunities as appropriate, cultivating relationships with current and potential donors.

• Always represents the APL in a professional manner.
• Provides quality customer service to donors, clients, volunteers, visitors, and team members, recognizing their individual contributions to the success of our organization.
• Promotes the APL’s mission, services, programs, and events.
• Complies with safety programs and promotes a safe work environment. Takes immediate action to address safety concerns or noncompliance with safety rules that could put any person or the organization at risk.
• Adheres to APL policies and procedures; supports management and discusses differences privately.
• Attends and participates in necessary staff and volunteer meetings.
• Regular workdays are weekdays but periodic coverage on weekends and extended hours to include early mornings or later evenings may be required.
• Demonstrates flexible and efficient time management; able to prioritize workload.
• Seeks additional tasks when all assigned tasks have been completed.
• Refers board and media inquiries to the CEO.

• Must be literate in a Windows Office 365 environment with knowledge of MS Office applications especially Word, Excel, and Teams.
• Strong organizational skills, ability to multi‑task, and proven attention to detail.
• Ability to produce detailed, correct written work, and perform accurate data‑entry.
• Strong verbal and customer service skills to include the ability to respond to common inquiries.
• Ability to use independent judgment and discretion and to handle confidential information.
• Must have compassion and concern for both animals and people.
• Fear Free Certified or must become certified within six months of hire.
• Supports the APL’s desire to celebrate a diverse and inclusive culture that fuels the compassion that connects us to one another.

• College degree preferred;
  High School Diploma/GED or demonstrated success in a comparable position required.
• Experience using RE, RE NXT, or a comparable donor database preferred.
• Valid Ohio Driver’s License and insurable driving record.

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