ESI - Counselor

Job Summary

Provides telephonic/virtual, and/or face‑to‑face EAP counseling, workplace coaching, HR consultation, resource coordination, and case management for Employee Assistance Program members. Partners with Human Resources and organizational leaders in an EAP advisory capacity, offering guidance on employee behavioral concerns, work performance impact, workplace risk, and supportive intervention strategies, while maintaining confidentiality and clinical integrity.

• Conducts telephonic triage and assessment, providing in the moment support to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work‑life, and coordinates resources.
• Coordinates and completes case management of intakes.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work‑life requests.
• As assigned, provides face to face and telehealth intake assessments triage, coaching, brief solution‑focused counseling to members on issues, including but not limited to behavioral health, substance abuse, relationship, and work‑life issues.
• Assists co‑workers/after hours vendor with case completion and follow up.
• Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
• Utilizes computer‑based case management system to complete professional documentation.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns.
• Provides EAP‑based consultation to Human Resources, managers, and supervisors regarding employee behavioral concerns, work performance impact, workplace conflict, fitness‑for‑duty considerations, and return‑to‑work support.
• Offers practical guidance within an EAP scope, balancing employee well‑being, organizational risk, and confidentiality.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Performs other duties as assigned.

• Master’s degree in behavioral health field (social work, psychology, counseling, or related field).
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or equivalent behavioral health clinical experience.

• Licensed Mental Health Clinician, Certified HR Professional, or Certified EAP Counselor preferred (or other industry recognized licenses: psychology, social work, etc.).
• Active, current, and unrestricted license in the state employed may be required for face‑to‑face counseling.

• Assessment, triage, in the moment support, research and case management skills.
• Intermediate proficiency using Windows‑based programs and applications, including Microsoft Office skills.
• Knowledge of behavioral health conditions, levels of care, and discharge planning.
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) regulations.

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self‑help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.
• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on‑site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On‑site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

We maintain a drug‑free workplace and perform pre‑employment substance abuse and nicotine testing.