Occupancy Specialist Job Cleveland area,Ohio USA,Social Work

As a community-led non-profit provider of affordable housing, Northwest Neighborhoods (NWN) equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Northwest Neighborhoods provides affordable housing to more than 320 households, owns and manages over 20 storefronts and commercial spaces, and stewards the historic Capitol Theatre.

Organization:

Position Overview:

NWN is seeking an Occupancy Specialist to support individuals and families in accessing safe, stable, and affordable housing. This position is responsible for determining eligibility, leasing, and maintaining occupancy records for NWN’s portfolio while ensuring compliance with federal, state, and local regulations.

The Occupancy Specialist works collaboratively with residents, community partners, and internal staff to promote housing stability, provide trauma-informed customer service, and support the organization’s mission of serving the community through quality affordable housing. This role requires a compassionate approach when working with vulnerable populations, including individuals and families experiencing housing instability, financial hardship, disabilities, or other barriers to housing.

Reports to:

Deputy Director of Property and Tenant Services Responsibilities:

Assist applicants and residents through the affordable housing application and certification process with professionalism, empathy, patience, and respect.
Determine program eligibility in accordance with applicable housing regulations, including LIHTC, HOME, HOPE VI, and others.
Verify income, assets, employment, student status, and other eligibility information through third-party verification methods.
Complete and maintain initial certifications and related compliance documentation; be crossed trained in annual and interim certifications.
Maintain accurate and organized resident files, electronic records, waitlists, and applicant tracking systems.
Process and post daily incoming payments in an accurate and timely fashion.
Review and reconcile tenant accounts to ensure accuracy and resolve discrepancies.
Assist with audits, inspections, and file reviews as needed.
Assist residents with housing requirements, documentation, and community resource referrals.
Support occupancy goals while ensuring program compliance and fair housing standards.
Provide resident-centered services using a trauma-informed approach.
Address resident concerns through clear communication and problem-solving.
Collaborate with property management, resident services, and compliance staff to support resident stability and successful tenancy.

Required Qualifications:

1–3 years of experience in affordable housing, property management, and/or related field
Strong interpersonal, organizational, and customer service skills
Highly organized with strong attention to detail
Proficiency in Microsoft Office
Ability to maintain confidentiality and handle sensitive information with discretion
Knowledge of trauma-informed practices and ability to work effectively with individuals from diverse backgrounds and experiences
Knowledge of Fair Housing laws and commitment to equitable housing practices

Preferred Qualifications:

Bilingual (English/Spanish)
Familiarity with LIHTC, HUD, or other affordable housing compliance programs
Experience with Yardi Voyager
Housing stability and eviction prevention experience
Experience working with vulnerable populations or in a human services environment

Physical Demands:

This role operates in both office and on-site property environments, with regular travel between affordable housing communities. May involve engagement with residents experiencing crisis situations requiring empathy, discretion, and professional judgment. Ability to operate a computer and…