Career Pathways Navigator

Description

Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.

At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.

The Career Pathways Navigator (CPN) will work with the Manager of Comprehensive Case Management and Employment Program (CCMEP) and provider staff from LAUNCH collaborative to staff the One Stop and provide a welcoming environment for 16 – 24-year-olds in-school youth (ISY) and out-of-school youth (OSY) who visit in search of career support. The CPN will register youth in Y.O.U.’s database, conduct LAUNCH Orientations, CCMEP Eligibility appointments, and Career Pathway Navigation workshops to help OSY participants identify career aspirations, and the best LAUNCH training provider that will help them achieve their goals.

The CPN will document these decisions in Salesforce and in the State of Ohio’s system of record, ARIES. While primarily based at the LAUNCH One Stop, the CPN will also work collaboratively with Greater Cleveland Works and LAUNCH partners to attend specified outreach events and with internal Y.O.U. programs to help transition program participants from ISY programming into LAUNCH programming.

• Welcome ISY & OSY participants to the One Stop and coordinate service delivery with LAUNCH program partners.
• Build and maintain positive development relationships with young adults interested in and participating in LAUNCH programming.
• Conduct and/or update LAUNCH Orientations for participants at the One Stop and in the Community.
• Determine Eligibility for TANF/WIOA according to CCMEP standards.
• Utilize Y.O.U.’s database system, currently Salesforce, and the State’s system of record, currently ARIES, to document all necessary interactions with participants.
• Upload all Eligibility documents no later than 5 days after intake appointment
• Reach out to and follow up with potential participants who have expressed interest in LAUNCH services.
• Host outreach and recruitment events as needed.
• Meet with young adults (ages 16-24) to determine personal goals, career aspirations, barriers, and other information.
• Conduct Career Pathway Navigation workshops with ISY & OSY participants to help guide them towards their career goals and the best possible LAUNCH partner referral.
• Communicate with ISY & OSY participants’ RSS about necessary supportive services, coaching, and barrier remediation to ensure young adults have access to resources to help resolve barriers to achieve success.
• Document all conversations (including, but not limited to emails, interviews, meetings, phone calls, text messages, and video conferences) with clients in Y.O.U.’s data management systems.
• Build and maintain positive working relationships with LAUNCH partner organizations so referrals can be made and connections as needed for ISY & OSY participants. Will be collaborating with internal youth facing departments for referrals and warm handoffs.
• Additional support on main floor, welcoming and checking in walk‑ins or participants with appointments to ensure presence from all agencies housed in One Stop.
• Responsible for incorporating the Y.O.U. RSS in intake/enrollment appointments for any ISY participants
• Perform other duties as assigned.

• Medical, dental,…