Resident Service Coordinator; PT), Longfellow Senior Housing

Description
Be a part of the best team in Property Management!!

Welcome to Longfellow Senior Housing
, a Vesta community in Cleveland, OH. We are seeking to hire a part-time
Resident Services Coordinator assist and empower our residents through the provision of education, vocation, and other opportunities for self-improvement.

The Resident Services Coordinator (RSC) will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers, establish strong community relationships to help residents to identify and effectively manage their social service needs, and will create and sustain partnerships with community-based social service providers and other community stakeholders.

• Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.
• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties as assigned.

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to: residents, senior staff, volunteers, interns, and community partners.
• Experience working with seniors and disabled individuals to support their aspirations.
• Related human services/social services experience possessing knowledge of the aging services network, aging processes, and eldercare serves deliver system.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization and writing skills.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability…