Y-Haven Intake Manager

Y-Haven provides temporary housing and drug and alcohol treatment to adults in Cuyahoga County who are most in need. Formed in 1993 by the YMCA of Greater Cleveland, Y-Haven has helped thousands recover from addiction, secure permanent housing, and re-build their lives. Y-Haven offers healing and hope.

The Y-Haven Intake Manager provides both direct clinical service and operational leadership for Y-Haven’s intake and continuing recovery functions. Operating in a hybrid model, this role dedicates 1/3 (33%) of available time to direct clinical service and 2/3’s time (67%) to intake coordination and team management.

The Intake Manager directly supervises three Intake / Continuing Recovery (ICR) Specialists, driving recruitment efforts across Y-Haven’s programs while developing Y-Haven’s Continuing Recovery track and laying the groundwork for expanded outpatient services for non-residents.

• Provide direct reimbursable clinical services at a rate consistent with the hybrid model (33% of each work week).
• Conduct intake screenings, comprehensive diagnostic assessments, and orientations for new residents admitted to Y-Haven, Open Door, and Rising Hope.
• Provide case management services to prospective residents preparing for admission.
• Identify and address comorbid conditions of new or returning clients including chronic physical illness and mental health concerns.
• Coordinate with the Clinical Director on all critical clinical issues.
• Provide IOP or Continuing Care group facilitation on a limited, as-needed basis.

• Lead and coordinate the Intake & Continuing Care Team for Y-Haven ensuring the Team achieves KPIs, including meeting census goal of 90% occupancy.
• Oversee and implement insurance pre-authorization process for incoming clients, ensuring compliance and efficiency.
• Drive intake growth with a focus on recruiting clients from non-treatment organizations such as shelters, social service organizations, hospitals, diversion centers, and community programs.
• Manage the intake hotline assuring calls and emails are answered and returned in a timely manner
• Oversee outreach and screening by Intake Team engaging potential clients wherever they are located - including emergency shelters, detox units, street locations, jails, prisons, and hospitals.
• Expand Y-Haven’s Continuing Recovery track for former residents, including laying groundwork for expanded outpatient services for non-residents.
• Establish and maintain collaborative relationships with shelters, hospitals, social service organizations, and community programs that serve prospective and former residents.

• Directly supervise three Intake and Continuing Recovery (ICR) Specialists, providing mentoring, training, accountability, performance feedback, and professional development.
• Train ICR Specialists thoroughly in Clarity software and permanent housing navigation tools and best practices.
• Supervise interns assigned to the intake and continuing recovery functions.
• Participate in and lead quality assurance activities and committee work.
• Participate in daily team meetings, in-service trainings, and coordination meetings.
• Conduct new staff interviewing activities as needed.

• Assure Intake team maintains accurate and thorough records for all clients served in the AWARDS electronic health record, including timely progress notes.
• Ensure timely and accurate use of Clarity software by Intake team for housing navigation and client tracking.
• Supply data for and reports on intake, census, and continuing recovery outcomes.
• Ensure all intake documentation and insurance pre-authorization records are completed accurately and on time.