IVR Software Developer | Senior Conversational AI & IVR Engineer; Java​/Boot

Job Title:

IVR Software Developer | Senior Conversational AI & IVR Engineer (Java / Spring Boot)

Location:

Cleveland, OH

Work Arrangement:
Onsite

Employment Type:

Contract

Duration: 22+ months

Pay Range: $54.02/hr on W2 | $65.00/hr. on C2C

• Java/J2EE & Spring Framework:
  Deep backend expertise utilizing Java/J2EE, Spring MVC, and Spring Boot.
• Microservices & API Architecture:
  Proven experience building, deploying, and consuming scalable Microservices, REST, and SOAP Web Services.
• IVR & Telephony Domain:
  Strong knowledge of VoiceXML (VXML), Java Server Pages for VoiceXML (JSV), SIP protocols, and IVR call flows.
• Contact Center Platforms:
  Practical experience with major IVR platforms (e.g., Genesys) or cloud telephony ecosystems (e.g., Twilio, Google Dialogflow).
• Legacy System Maintenance:
  Substantial experience working with the Struts Framework to support and refactor enterprise legacy applications.
• Database Management:
  Proficient in Oracle SQL and PostgreSQL, including writing stored procedures, indexing, and executing query optimization.

• IVR Modernization:
  Direct experience migrating monolithic legacy Struts applications into modern Spring Boot microservices.
• Conversational AI:
  Familiarity with speech recognition (ASR), text-to-speech (TTS) engines, and AI-driven conversational IVR systems.
• CI/CD & Cloud Infrastructure:
  Practical knowledge of Git, Maven, Jenkins, Docker, and deployment workflows within Google Cloud Platform (GCP).

We are seeking an elite Senior IVR Software Developer with 14+ years of deep technical experience to drive the modernization of our enterprise contact center platform in Cleveland, OH. This onsite contract engagement focuses on maintaining core transactional systems while executing a critical migration roadmap from legacy Struts architectures over to a highly scalable, cloud-ready Spring Boot microservices landscape. The ideal architect will seamlessly bridge the gap between traditional telecom-driven IVR setups, VoiceXML generation, and high-performance backend Java APIs to deliver an optimal, continuous customer experience.

• Design, build, and optimize scalable enterprise-grade backend services using Java, Spring Boot, and microservices architecture to power core IVR ecosystems.
• Maintain, troubleshoot, and refactor mission-critical legacy IVR solutions built on the Struts Framework and Java Server Pages for VoiceXML (JSV).
• Engineer secure and highly performant REST and SOAP web services, managing complex data structures across JSON and XML formats for telephony consumption.
• Map and implement sophisticated IVR call flows, integrating platform capabilities with Genesys infrastructure, SIP protocols, ASR/TTS engines, and modern cloud voice systems.
• Write complex database solutions within Oracle and PostgreSQL environments, leveraging advanced query tuning and robust stored procedures to minimize latency.
• Collaborate closely within an automated Dev Ops model using Git, Maven, and Jenkins pipelines to package applications into Docker environments for cloud platform staging.

• Medical
• Dental
• Vision
• 401(k)

EEOC Compliance

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

AI Usage Policy:
Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.