Application Support Engineer

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world.

Location
:
Cleveland (Onsite – 4 days in office)

Department
:
Product & Client Support

Reports To
:
Director of Product & Client Support

Travel: < 5%

Sponsorship: This position is not eligible for Visa Sponsorship

Relocation: This position is not eligible for Relocation

CHAMP is seeking a proactive and client-focused Application Support Engineer to join our team.

You will be an essential technical team member who will develop and support multiple applications in our CHAMPGov suite for State Motor Vehicle Departments. You will have a direct positive impact on company success, growth, and client satisfaction. You will craft and execute Problem Management practices to proactively address system issues. Additionally, you will execute Incident Management production issue resolution, collaborating with client facing, engineering and architecture teams.

This is a highly interactive role requiring the skills of a team player who can dig into the details of business issues and handle technical challenges across a wide range of applications. You will need to be able to switch context on technical issues and dynamic business requirements. We welcome candidates from all backgrounds.

• Own the stability and performance of mission-critical systems supporting 40+ million constituents
• Lead rapid incident response and drive root cause resolution
• Enact a proactive and collaborative approach to identifying problems, performance bottlenecks, and areas for improvement before they impact customers
• Build automation to eliminate manual support tasks and improve system resilience
• Develop application features, internal tooling and RESTful APIs that integrate with external systems including state DMV platforms
• Improve overall observability in monitoring, metrics, logs and alerting
• Troubleshoot and resolve software integrations, data integrity challenges, and application errors
• Identify opportunities to improve system performance and efficiency, scalability, fault tolerance, and monitoring capabilities

• Programming languages:
  Java, SQL, Python
• Frameworks:
  Spring Boot
• Tooling:
  Docker, Git, Terraform, Git Hub Actions
• Collaboration:
  
  Jira, Confluence, Git Hub, Slack (or similar tools)

• Bachelor’s degree in computer science or related field, boot camp certification, or equivalent work experience
• 3+ years’ experience
• Experience writing Java code and working with REST APIs
• Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, backend services, product teams, and QA engineers
• Knowledge of relational databases and SQL
• Ability to follow complex design and development standards
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve
• Familiar with troubleshooting web-based applications, cloud transaction processing, database queries, and software integrations.
• Analytical and problem-solving skills, with an ability to identify and resolve complex technical issues.
• Ability to work effectively in a dynamic, fast paced, collaborative environment.
• Flexible approach, able to operate effectively with uncertainty and change

• Understanding of cloud platforms, preferably AWS

• Annual Bonus Potential
• Un…