Import Specialist; H

JAS is an international, non-asset-based supply chain services and solutions company. The Import Specialist role processes and handles air and ocean import shipments for our customers, ensuring compliance with laws, regulations and JAS Forwarding operating procedures.

• Prepare, review and process appropriate documents (e.g., customer classification, commercial invoices) ensuring files contain all necessary copies, are accurate and in the proper sequence.
• Receive and track customer bookings/shipments, update clients on shipment status or delays.
• Dispatch for delivery, collect proof of delivery (POD), cost and invoice all files.
• Bill/Invoice each file to the respective customers, paying close attention to payment terms.
• Resolve and reconcile incorrect payables by working with vendors and overseas offices.
• Assist sales, department manager(s) and colleagues in compiling quotes.
• Provide accurate job‑costing forecasts ensuring all payables, receivables and accruals are set and properly managed per company rules.
• Provide responsive customer service and dispatch freight for delivery, maintaining communication with truckers throughout delivery.
• Recognize changes in customer shipping trends and report to Management.
• Be cross‑trained and act as a back‑up for any member of the team if necessary.
• Report on customer performance and identify any change in support.
• Promote compliance across the department/section.
• Work through problems and recognize issues that may need to be communicated/escalated to management.
• Ensure all timely correspondence to customers.
• Other duties as requested.

• Minimum 3 years’ experience handling imports (air and/or ocean) or a combination of education and expertise.
• Experience and knowledge regarding imports, compliance, rules and regulations.
• Excellent organizational skills.
• Excellent communication skills.
• Flexibility.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Able to work in a team and independently.
• Knowledge of U.S. customs laws, practices and procedures.

• High School Diploma is a plus or GED required.
• Experience working in Cargo Wise (C1) is preferred.
• Experience handling the full life cycle of imports (air and/or ocean).
• Knowledge of Importer Security Filing (ISF) preferred.
• Good working knowledge of Incoterms required.

100% performed in climate‑controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. The employee frequently is required to stoop, kneel, and crouch; lift weights or exert a force up to a maximum of 25 pounds.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.