Customer Service Specialist - Delivery

Job Title

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Position is not hybrid/remote and will be onsite at our Cleveland Hinckley Parkway location.

Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.

Maintain and update delivery resources when exceptions occur.

Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers

Provide customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service

Effectively communicate via phone, text, and email

Provide support for multiple districts throughout Paint Stores Group

Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group

Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.

Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability.

Add value to store operations and ensure overall customer satisfaction.

Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.

Identify and report procedure/policy violations to the appropriate field personnel.

Directly identify and address any issues constraining service in assigned districts.

Responsible for communicated metrics in specific areas of responsibility.

Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.

Work with SWDS Supervisors to achieve department goals.

Become an expert user of all Department Software.

Position may also be responsible for various administrative functions as needed by department.

Required:

High School Diploma or GED

1-2 years of experience in a customer service-based role

Time management experience working with deadlines.

Multitasking in a fast-paced dynamic environment

Preferred:

Associate or bachelor's Degree

SWDS Routing and Dispatching experience

Experience working with Telematics and/or Logistics Software

Previous Sherwin-Williams store operations and product knowledge

Dispatching and Routing Software Experience

Cisco Finesse – Phones

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.

Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at  Click on "Candidates" to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors…