Director of Final Mile Logistics & Courier Mgmt

Logistics And Courier Operations Manager

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Position is not remote/hybrid and will report to our Cleveland Global Headquarters.

• Lead daily logistics and courier operations provided to our NOAM (and other regions as required) store/customer locations to ensure safe, reliable, and cost-effective delivery services.
• Direct asset management associated with transportation services for stores, including trucks, Telematics devices, software, handheld mobile communication devices, and any other ancillary equipment required for customer and store deliveries.
• Manage spend associated with the delivery and courier operations in the US and Canada.
• Direct activities associated with commerce via transportation services such as e-commerce, and continuously identify opportunities to improve the delivery experience for our stores, drivers, and customers while also creating opportunities for efficiency improvements directly or indirectly related to transportation in the stores, at customer delivery sites, and on the trucks.
• Partner with internal counterparts on how supporting systems such as POS, UKG, HCM, etc. can best support the needs of transportation services in providing safe, efficient, and prompt deliveries for our stores and customers.
• Assist in leading team that acts as a Sherwin-Williams Center of Excellence by developing and negotiating contracts with courier management companies, and other ancillary service providers as needed.
• Direct teams to ensure consistent management, reporting, and administration processes across groups, divisions, and countries to ensure cost effectiveness, process efficiencies, and that safety/fleet policies are being adhered to and updated when necessary.
• Interact with Leadership and communicate with direct reports and vendors to ensure the highest level of safety and service to our employee drivers.
• Assist in development of future strategies for productivity, fleet management, organizational structure, etc. to ensure highest level of support to business growth initiatives.
• Provide innovative metrics to ensure performance is aligned with goals and strategy.
• Responsible for ensuring reporting to leadership is accurate, informative and provides key indicators of progress.
• Monitor and control spend associated with deliveries and courier agreements, as well as developing solutions/alternatives to create additional cost efficiencies where necessary.
• Lead operational improvement projects and implement necessary changes while maintaining effectiveness of all other aspects of transportation and courier operations.
• Identify and evaluate solutions to optimize asset utilization while enhancing customer responsiveness across the entire supply chain.
• Utilize operational tools such as Six-Sigma and Lean to define opportunities, establish metrics, and measure progress of key projects.
• Collaborate and facilitate interaction with various business units and divisions to ensure that consistent improvement programs and initiatives are introduced as often as possible across SHW, and that best practices are being communicated.
• Direct the management team of couriers which manages relationships with 150+ couriers across NOAM.
• Manage regional transportation, distribution, and courier activities.
• Monitor service levels, delivery performance, and operational KPIs.
• Implement strategies and process improvements that increase efficiency and customer satisfaction.
• Support business continuity and contingency planning for transportation disruptions.
• # of Employees Supported: 35,000
• # of Direct Reports: 2 Direct, 8 Indirect
• Geographic Regions Supported: NOAM and other regions as required
• Supports 3.0M_+ Deliveries
• Direct P&L Management of $20M+
• Indirect influence on delivery related expenses of $250M+
• Hea…