Admissions Associate

CLERICAL/SUPPORT STAFF ADMISSIONS ASSOCIATE

Number of Openings: 1

Institution: Cleveland State Community College

Department: Admissions

Reports to: Director of Admissions

Campus

Location:

Cleveland, Tennessee

Salary Range: $40,652-$41,444

Position Status: Non-Exempt / Full-Time

Moving Allowance: N/A

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service.

We wish to hire individuals with similar values who can help us accomplish those goals.

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

The Admissions Associate supports the college’s enrollment goals by assisting with the intake and processing of applications and supporting documentation, such as transcripts, test scores and residency documentation. This role is primarily responsible for ensuring the accurate and timely handling and entry of applicant materials, as well providing general administrative support for the Admissions team.

• High School Diploma or High School Equivalency Diploma.
• Minimum of one (1) year of experience in any combination of:
• Data entry (e.g., input/update, tracking, auditing, reporting, extracting reports, etc.).
• Customer service (e.g., assist, support, troubleshoot, follow-up, outreach, referrals, etc.).
• Valid driver’s license.

Data Entry and Management (35%):

• Enter, update, and maintain applicant and prospective student records in the Customer Relationship Management (CRM) and Student Information System (SIS), ensuring accuracy and completeness.
• Verify, scan, upload, index, and maintain application materials, including transcripts, test scores, and other supporting documents, while managing the shared Admissions email account.
• Ensure timely processing of admissions data and documents to meet departmental deadlines and maintain accurate applicant and prospect records.
• Maintain the confidentiality and security of applicant information and ensure compliance with institutional policies and applicable regulations, including the Family Educational Rights and Privacy Act (FERPA).

Application and Document Processing (30%):

• Process admissions applications from receipt through completion, including application coding in accordance with Tennessee Board of Regents (T ) and Cleveland State policies and procedures.
• Track application status, communicate with applicants regarding missing or incomplete documentation, and maintain complete applicant files.
• Evaluate initial residency status, process residency reclassification requests, and update student records, including term changes and application withdrawals.

Coordination and Support Duties (30%):

• Provide customer service to prospective students, applicants, faculty, and staff by phone, email, and in person regarding admissions and enrollment processes.
• Collaborate with Financial Aid, Academic Affairs, and other campus departments to support accurate information sharing, reporting, and student services.
• Participate in training, team meetings, and process improvement initiatives while maintaining proficiency in college systems and office procedures.
• Coordinate with Admissions staff to ensure office coverage, support recruitment activities,…