Administrative Professional

Overview

Ready for your next career opportunity? The Mouse is looking to hire you. At Northwest, we invest in our team as we invest in our customers. Founded on honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do.

Whether you're experienced or not, we offer comprehensive training to help you succeed. Apply in minutes from your mobile phone!

With Northwest, you experience a fun work environment that also cares about your growth and goals. Benefits include a 401(k) with a company match. It’s more than that—it's serving our communities, having teammates' backs, and making a difference. You will:

• A role that matters: as an Administrative Professional, you’ll be the critical link between our customers and service professionals, keeping operations running smoothly.
• Support a culture of growth and development with a focus on customer service excellence.
• Handle inbound calls and emails, assist customers with payments, scheduling, and conflict resolution.
• Document customer accounts and ensure paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for professionals, ensuring schedules are correct and ready.
• Collaborate with internal teams to ensure top-tier customer service.
• Foster consistent communication with customers to ensure their needs are met.

• Adhere to the NORTHWEST WAY-upholding high standards of professionalism and customer care.
• Act as a brand ambassador, representing our values in every customer interaction.

• Competitive pay
• Comprehensive benefits including medical, dental, vision, maternity, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Industry-leading training program

You’ve seen our iconic Mouse on billboards and trucks around town. Competitive compensation, benefits, and top-tier training are just the beginning. With over 70 years of experience and growth across the Southeast, we offer a stable work environment to advance your career. Northwest is recognized as one of Atlanta’s Top Workplaces, and our family-oriented culture ensures you feel welcome and supported.

Join us to create extraordinary opportunities for yourself.

• High School Diploma or equivalent required
• No experience necessary
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and Power Point

Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer