Customer Account Coordinator

Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN corrugated box plant. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific. This position reports to the Cleveland Customer Service Manager.

In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross‑functional communication.

Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast‑paced environment.

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best‑in‑class service, and the Customer Account Coordinator plays a vital role in making that happen.

We’re a collaborative, high‑performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle‑driven environment through Principle Based Management™ (PBM). If you're looking for a team where your contributions are seen, supported, and impactful, this is it.

4200 Old Tasso Rd NE, Cleveland, TN 37312

Standard business hours; 8am to 5pm EST, Monday – Friday, with overtime and weekend flexibility as needed based on customer demands (remote or onsite).

• Manage customer accounts like it’s your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
• Create and maintain spreadsheets to track inventory, order status and other customer and production‑related data
• Managing the setup of orders, cancellations, and changes for multiple customer accounts ensuring all required documentation is completed accurately, approved by the customer, and properly filed within company systems.
• Verify and maintain accurate pricing and truckload quantity information.
• Coordinate shipments of products with shipping department.
• Coordinate with Quality Assurance to follow‑up on customer feedback and identify a root cause to offer solutions to customers
• Manage inventories for effective production review and planning
• Assist with accounts payable/receivable duties as needed.
• Utilize Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
• Maintain a consistent presence on the production floor to support operational efficiency and cross‑functional communication.

• 2+ years of customer service in a fast‑paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure
• Strong communication skills and the ability to build relationships across departments and with customers
• Highly organized and detail‑oriented, especially in managing data and account accuracy
• Willingness to work on‑site daily

• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS
• Previous experience managing customer accounts and collaborating with sales, shipping, or production
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

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