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Care Expert: Technical Support & Service Plan Advocate
Job in
Cleveland, Bradley County, Tennessee, 37312, USA
Listed on 2026-09-03
Listing for:
Randstad USA
Full Time
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Randstad USA is seeking a Care Expert to provide expert guidance, troubleshoot appliance-related issues, and promote Extended Service Plans. You will act as the main contact for customer care, coordinate service, and deliver use-and-care guidance while maintaining a professional brand across channels.
Training is a four-week program. The role emphasizes empathy, active listening, and upselling opportunities within a 40-hour workweek, with hours from 8 AM to 6 PM EST.
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