Veterans Affairs Specialist

Number of Openings: 1

Employee Classification:
Non-Exempt

Institution:
Cleveland State Community College

Department:
Financial Aid

Campus

Location:

Cleveland, TN

Salary Range: $20.00 hr

Position Status:
Part-Time Temporary /
* Not to exceed 29 hours/week

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service.

We wish to hire individuals with similar values who can help us accomplish those goals.

The Veterans Affairs Specialist is responsible for coordinating and administering veterans' educational benefits and support services for military-affiliated students, including veterans, active-duty service members, and eligible dependents. This position serves as the primary resource for veterans' affairs at Cleveland State Community College, including the primary certifying official, providing guidance on benefit eligibility and requirements, maintaining compliance with applicable federal and state regulations, and collaborating with campus and external partners to support student success.

• Participate in recruitment, orientation, and retention initiatives designed to support student success among veterans and military-affiliated students.
• Provide customer service to veterans, dependents, and military-affiliated students by phone, email, and in person.
• Provide information and assistance regarding veterans' educational benefits, enrollment, financial aid, and college requirements.
• Assist eligible students with accessing veterans' benefits in accordance with applicable federal, state, and college requirements.

• Serve as the VA School Certifying Official and manage the certification of veterans' and dependents' educational benefits.
• Review enrollment, academic programs, grades, and satisfactory academic progress to ensure accurate benefit certification.
• Assist students with veterans' benefits, financial aid applications, and related questions, and educate them on their academic and financial responsibilities.
• Collaborate with college offices to resolve issues related to enrollment, certifications, and educational benefits.

• Ensure compliance with VA, federal, state, and college requirements related to veterans' educational benefits.
• Coordinate with Student Accounts, the Bookstore, and other offices to process benefits and resolve issues.
• Maintain accurate records and complete required reports, recertifications, and audit documentation.
• Review processes and maintain effective relationships with campus and external partners to improve services and support students.

• Attend all college functions as required.
• The Veterans Affairs Specialist will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor.

Work activities regularly involve the use of standard office equipment such as computers, printers, copiers, scanners, telephones, and related devices to perform tasks including data entry, document preparation, email communication, and report generation.

• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Ability to work with a broad group of individuals both on campus and in the community.
• Proficient oral and written communication skills and strong organizational skills.
• Proficiency with various software packages including Microsoft Office Suite.
• Ability to handle inquiries and issues professionally and empathetically.

• Providing services or support to veterans, military-affiliated…