IT Services Specialist - Cleveland, TN Plant & Distribution Center

Job Summary

The IT Services Specialist is a key member of the Mueller Water Products IT team, providing essential technical support and services to our user community in Cleveland, TN. The role includes diagnosing and resolving technical issues, installing and configuring hardware and software, and ensuring smooth onboarding for new hires.

• Provide dedicated technical support to Executive staff, including the C‑Suite, ensuring prompt issue resolution and optimal technology performance.
• Diagnose and resolve hardware and software incidents for company‑issued equipment, peripherals, conference room technology, and network connectivity.
• Install and configure IT hardware and software, performing routine maintenance and updates.
• Troubleshoot connectivity and network issues to maintain business continuity.
• Follow standard operating procedures for service desk operations, tracking, routing, and documenting incidents using Service Now or similar ITSM platforms.
• Manage technical onboarding for new hires, including device configuration and workspace setup.
• Provide onsite and remote IT support for manufacturing and production environments, understanding unique operational challenges.

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3+ years of experience in an IT support role with a proven ability to resolve a wide range of technical issues.
• Experience supporting executive teams with strong communication skills and discretion.
• Strong knowledge of hardware, software, and network systems, and experience in IT Asset Management.
• Familiarity with IT service management (ITSM) best practices and hands‑on experience with the Service Now platform (preferred).
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Strong interpersonal skills and the ability to collaborate with all levels of the organization.
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are preferred.

Mueller offers a comprehensive benefits package that includes medical, dental, and vision insurance; a 401(k) plan with a 5% company match; an Employee Stock Purchase Plan (ESPP); short‑term and long‑term disability; vacation; 100% paid parental leave; tuition reimbursement; a student debt retirement matching program; a well‑being program; an Employee Assistance Program (EAP); company‑provided life insurance; and supplemental insurance at group rates.

Mueller Water Products, Inc. and its subsidiaries are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

Mueller will make reasonable accommodations for qualified individuals with disabilities. To request an accommodation, please contact a member of the Human Resources Department.

This employer participates in E‑Verify. This system confirms the eligibility of employees to work in the United States by comparing information from an employee’s Form I‑9 with data from the U.S. Department of Homeland Security and Social Security Administration records.