Tech Solutions Coordinator

TEMPORARY/PART-TIME

Number of Openings
: 2

Employee Classification
:
Non-Exempt

Institution
:
Cleveland State Community College

Department
:
Tech Solutions

Campus Location
:
Cleveland, TN

Salary Range
: $20/hr

Position Status
:
Part-Time Temporary /
* Not to exceed 15 hours/week, per position

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service.

We wish to hire individuals with similar values who can help us accomplish those goals.

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience.

The Tech Solutions Coordinator coordinates and supports Cooperative Education (Co-Op) and internship curriculum in collaboration with Computer Information Technology (CIT) instructors and performs related duties as assigned.

• Coordinate daily Tech Solutions operations, including preparing, maintaining, and updating IT infrastructure, hardware, software, and systems.
• Provide technical guidance to students/interns and assist with troubleshooting hardware and software issues.
• Maintain technical documentation, inventory, electronic ticketing systems, and related records.

• Assist in the coordination of student/intern schedules and provide guidance on customer service, technical support, confidentiality, and data management.
• Provide feedback to CIT instructors regarding student/intern performance to support evaluation and assessment.
• Collaborate with CIT instructors to coordinate Co-Op, internship, and Skills Lab experiences.

• Assist with Skills Lab planning, including research assignments, equipment and supply needs, lab scheduling, and development of lab environments.
• Maintain and inventory Skills Lab equipment, hardware, software, and supplies.
• Occasionally work in elevated or confined areas or ascend/descend ladders to access equipment.

• The Tech Solutions Coordinator will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools Commission on Colleges.
• The appointee may be required to achieve additional skill, knowledge, or credential levels.
• Perform other duties as assigned by supervisor.

Work activities regularly involve the use of standard office equipment such as computers, printers, copiers, scanners, telephones, and related devices to perform tasks including data entry, document preparation, email communication, and report generation. The position may occasionally require the use of ladders and the ability to access equipment in elevated or confined areas.

• Ability to work in a fast-paced environment, attentive to detail, flexible, and manage stressful situations.
• Possess strong interpersonal communication skills and maintain focus with job responsibilities.
• Proficient oral and written communication skills and strong organizational skills.
• Demonstrated experience in providing customer service.
• Ability to handle inquiries and issues professionally and empathetically.
• Ability to maintain a safe laboratory and classroom environment in accordance with established safety procedures.

• High School Diploma or High School Equivalency Diploma.
• Minimum of six (6) months of experience (field and/or internship) in any combination of:
• Systems administration/technical support (e.g., managing user accounts, cloud-based systems, system configuration, ticketing systems, etc.).
• Technical project support (e.g., testing of software, etc., tracking project tasks, implementation/upgrades/migrations, etc.).
• Service desk (e.g., troubleshooting, ticket management, customer service, set-up of computers, monitors, printers, etc.).

This is an on-site position based in the Career Education Building on the main campus of Cleveland State Community College in Cleveland, Tennessee. The role may involve travel within the…