Utility Billing Clerk

Position Summary

Under general supervision, the Utility Billing Clerk is responsible for performing utility billing and account maintenance functions, including processing payments, balancing daily transactions, assisting with billing cycles, and providing customer account support. This role requires accuracy, attention to detail, and the ability to handle financial transactions and customer inquiries in a professional manner.

• Receive and process payments for City utility services (in-person, drive-thru, mail, drop box, and online).
• Issue receipts and maintain records of deposits, utility payments, past-due balances, reconnects, and related transactions.
• Balance daily receipts, reconcile accounts, and prepare bank deposits.
• Post payments and account adjustments in the City’s utility billing system.
• Provide account status information and assist customers with billing or service questions.
• Assist with utility billing cycles, including importing meter reads, reviewing exception reports, generating bills, and preparing billing statements for mailing.
• Prepare reports as directed for accounting and recordkeeping.
• Complete clerical and administrative duties related to utility billing, accounts receivable, and data entry.
• Perform other duties as assigned within the Water Administration Department.

• High school diploma or GED equivalent required.
• One (1) to two (2) years of prior experience in customer service, cash handling/collections, or clerical/administrative support in an office setting required.
• Accounting or bookkeeping experience strongly preferred.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word) preferred.
• Prior experience with utility billing or accounting software preferred.
• Must successfully pass a pre-employment drug screen, physical, and criminal background check.
• Bilingual (English/Spanish) preferred.

• Strong attention to detail and accuracy in financial transactions.
• Ability to maintain confidentiality of sensitive customer and City information.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to learn and adapt to new software and processes.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The City reserves the right to modify, add, or remove duties and responsibilities as operational needs require.

Employment with the City of Cleveland is at will and may be terminated by either the employee or the City at any time, with or without cause or notice, in accordance with applicable law. Nothing in this job description or any City policy creates or is intended to create a contract of employment.

Salary Range: $34,190 – $49,575

FLSA Status:
Non-Exempt

Monday through Thursday, 8:00 a.m. to 6:00 p.m.;
Friday, 8:00 a.m. to 12:00 p.m.

This position is open until filled.