SENIOR CLERK

Responsibilities

• Provide general clerical, cashiering, and reception duties at the Clewiston location of Hendry County Health Department (CHD).
• Maintain the electronic file system for Department of Health Hendry & Glades Counties, including sorting documents, scanning, and filing in appropriate electronic medical, environmental, and personnel files.
• Ensure confidentiality of all records, complying with state and local policies and procedures.
• Perform backup duties for other clerical positions and support additional CHD locations (LaBelle and Moore Haven) as required.
• Prepare new electronic medical files: key, scan, and verify alphanumeric data accurately and efficiently from hard‑copy documents.
• Copy, scan, fax documents, and sort/filing materials into HMS; maintain accurate logs and update the computerized system during record closure activities.
• Assist in research records and trace documents as needed.
• Work independently at the front desk: answer phones, screen and direct incoming calls and messages, greet clients and visitors, and provide interpreter services when requested.
• Provide cashier services, including charging from super‑bill, collecting fees, balancing through HMS billing, and processing payments from Medicaid, Medicare, private insurance, or other third‑party sources.
• Manage and route emails, handle incoming calls forwarded to the front desk, and attend quality improvement activities, in‑service programs, and staff meetings.
• Maintain and retrieve confidential medical records, ensuring timely filing in electronic medical records, and handle record release requests for clients.
• Assist professional staff in coordinating clinics (Family Planning, Immunizations, Ryan White program) and act as clerical liaison with medical staff.
• Assist with incoming and outgoing mail, courier bag duties, and process deliveries to the correct department.
• Report any problems immediately using the established chain of command.

• Proficiency in effective communication, office procedures, filing, typing, data entry, and completing forms.
• Ability to use equipment and supplies related to the position and perform basic arithmetic calculations.
• Strong cognitive reasoning, conflict‑management, and creative thinking skills.
• Excellent customer‑service skills: address client needs, provide accurate information, and resolve issues promptly.
• Adaptability to changing schedules and tasks, with a positive, professional attitude toward all stakeholders.
• Effective interpersonal, lead‑people, and team‑building abilities; motivate, provide constructive feedback, and cooperate with colleagues.
• Ability to manage processes, allocate resources, and evaluate business plans within the strategic planning framework.
• Technological proficiency, including internet navigation, office suites, and related software.
• Time‑management skills to prioritize multiple responsibilities in a timely manner.

• High school diploma or equivalent GED.
• Fluent in English and Spanish (verbal and written).

Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:
To be the healthiest state in the nation.

Values:
Innovation, Collaboration, Accountability, Responsiveness, Excellence.

Hendry County Health Department
1100 S. Olympia Ave
Clewiston, FL 33440

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State Group Insurance coverage (health, life, dental, vision, and supplemental).
• Retirement plan options with employer contributions.
• Flexible Spending Accounts and tuition waivers.
• Additional benefits available; details at

• All applicants must undergo a security background check and/or drug screening, and successful completion of a drug test is required for safety‑sensitive positions.
• Direct deposit is required;
  Social Security Number (SSN) is needed for background checks and Form I‑9 verification via E‑Verify.
• Emergency duty may be required before, during, or after normal work hours.
• Male applicants born on or…