SENIOR CLERK

Senior Clerk Your Specific Responsibilities

Senior Clerk position is responsible for general clerical and cashiering, and reception at the Clewiston location of the Hendry County Health Department (CHD). Provides electronic file maintenance for the Department of Health in Hendry and Glades Counties by sorting documents, scanning and filing them in appropriate electronic medical, environmental, and personnel files. Maintains confidentiality of information and ensures departmental functions are accomplished in accordance with state and local policies and procedures.

Provides back‑up duties for other clerical positions and reports directly to the Operations & Management Consultant I SES at the CHD. Works at the Hendry CHD LaBelle location and the Glades CHD in Moore Haven as required.

Specifically, the Senior Clerk:

• Manages and routes emails.
• Handles incoming calls when forwarded to the Front Desk.
• Attends and participates in Quality Improvement Activities, in‑service programs and staff meetings.
• Completes mandatory Department of Health training and other assigned training within specified time frames.

Other duties include:

• Maintaining accurate logs, updates computerized system on closure activities and participates in the closure of inactive medical records.
• Researching records and tracing documents.
• Working independently at the front desk: answering phones, screening and directing calls and messages.
• Greeting clients and visitors promptly, determining their needs, and responding accordingly.
• Acting as an interpreter when requested.
• Providing cashier services for clients, including charging from super bills, collecting fees, and balancing through the Health Management System (HMS) billing function.

• Effective communication principles and techniques.
• Proficiency with office procedures and practices.
• Filing, typing, data entry, record maintenance and completion of forms.
• Use of position‑related equipment and supplies.
• Arithmetic and mathematical reasoning (accurate calculations).
• Cognitive reasoning: selecting and applying rules, principles or relationships between facts.
• Conflict management: preventing, managing and resolving conflicts constructively.
• Strong oral and written communication.
• Creative thinking and innovation.
• Customer service orientation.
• Flexibility and adaptability.
• Human relations and interpersonal skills.
• Initiative and self‑confidence.
• Team building and leadership.
• Process management and resource allocation.
• Responsiveness to direction.
• Technology proficiency (Internet, office suites, software, equipment).
• Time management: prioritizing tasks and meeting deadlines.

• High school diploma or equivalent GED.
• Fluency in both English and Spanish (verbal & written).

Hendry County Health Department 1100 S. Olympia Ave Clewiston, FL 33440

• Annual and sick leave benefits.
• Nine paid holidays and one personal holiday each year.
• State group insurance coverage options including health, life, dental, vision and other supplemental insurance options.
• Retirement plan options with employer contributions.
• Flexible spending accounts.
• Tuition waivers.
• Additional benefits (see state website for details).

• Required background check and/or drug screening; failure to pass will disqualify.
• Social Security Number required for background check.
• Applicants must provide documentation for qualification questions.
• Equal Opportunity Employer; no discrimination or harassment.
• Applicants requiring reasonable accommodation must notify the hiring authority in advance.
• Drug‑free workplace; employees subject to drug testing in accordance with state law.
• Veterans’ Preference:
  Eligible veterans receive preference.
• Applicants must submit required documentation for veterans’ preference.
• Compliance with Selective Services registration or exemption for male applicants born on or after October 1, 1962.