Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution organization in Clifton, New Jersey in a Contract to permanent capacity. This position focuses on managing commercial past-due accounts, maintaining clear communication with customers, and supporting timely payment resolution. The ideal candidate brings strong follow-up skills, sound judgment, and the ability to research account details across multiple sources while working effectively with Excel-based records.

Responsibilities:

• Contact commercial customers by phone and other appropriate channels to secure payment on overdue balances.
• Review aging accounts and prioritize collection efforts to improve outstanding receivables performance.
• Investigate customer information through credit data, supporting documentation, and available databases to confirm account details and identify the appropriate contacts.
• Maintain accurate records of collection activity, payment commitments, disputes, and follow-up actions.
• Work with internal teams to resolve billing questions or documentation issues that may delay payment.
• Monitor payment arrangements and follow through consistently to ensure agreed-upon deadlines are met.
• Use Excel and related tools to track account status, organize collection activity, and prepare updates as needed.