Payroll Specialist

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive - in our offices or yours.

The Payroll Specialist supports the accurate, timely, and compliant delivery of payroll services across the organization. Reporting through HR, this role partners closely with HR, Commissions, Accounting, and other business stakeholders to process payroll transactions, resolve employee inquiries, validate payroll data, and support continuous improvement across payroll operations. This position requires a dependable, detail-oriented professional who can manage recurring payroll deadlines, maintain confidentiality, collaborate effectively across teams, and identify opportunities to improve accuracy, efficiency, and the overall employee experience.

The Payroll Specialist may also support international payroll activities as business needs evolve.

Deliver accurate, reliable, and timely payroll services while adhering to established payroll calendars, processing deadlines, and compliance requirements. Perform daily employee maintenance updates and ensure payroll records remain accurate and up to date. Respond to employee payroll inquiries with professionalism, discretion, sound judgment, and clear communication. Manage payroll workflows to ensure accurate and timely processing of payroll transactions, including proactive follow-up on outstanding items and potential issues.

Reconcile payroll prior to transmission, validate confirmed reports, and elevate discrepancies with recommended solutions when appropriate. Process garnishments and ensure compliance with applicable regulations and requirements. Manage accurate and timely year-end reporting activities, including W-2 and W-2c preparation and distribution. Load, import, review, and validate files received from HR and other internal partners across all companies, ensuring data accuracy and timely processing.

Research file-related issues, identify root causes, communicate findings to relevant stakeholders, and recommend process improvements to reduce recurring errors. Partner with HR, Commissions, Accounting, and other cross-functional teams on payroll-related matters, including employee data changes, commission payments, manual check processing, ACH rejections, and tax jurisdiction setup. Support international payroll activities as needed, including coordination, documentation, and follow-up with internal and external partners.

Contribute ideas and solutions that improve payroll processes, strengthen controls, increase efficiency, and enhance collaboration across teams.

• Professionalism and Resilience:
  Maintains composure, discretion, and sound judgment in a high-volume, deadline-driven environment, including when handling sensitive or challenging employee inquiries.
• Collaboration:
  
  Builds strong partnerships with HR, Commissions, Accounting, and business stakeholders while sharing information clearly and following through on commitments.
• Discretion:
  Exercises sound judgment and maintains confidentiality when handling sensitive employee and payroll…