Continuous Improvement Director

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to grow!

• Are you ready to apply your analytical, technical and business management skills to support and drive projects from end-to-end strategy through execution in an internal consulting role?

Well, this may be the role for you. Ready to make your mark? Read on and decide for yourself.

In this role, you will be responsible for planning, performing and implementing process improvement initiatives for our business. The Director of Continuous Improvement will develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems. You will be the point of contact to bring a consultative approach when it comes to re-engineering techniques to improve process performance, product and service quality.

The incumbent functions as a liaison between and among various departments and business units in order to develop project plans and effectively implement new initiatives. Effective project management and communication skills within systems are required.

To thrive in this role, you must be comfortable working in a metrics-driven ever-changing environment. You must have strong communication skills, critical/strategic thinking and problem analysis.

Pace and change should not scare you.

You can expect job satisfaction through being part of a Continuous Improvement Team that champions change, process improvement, and more. All while advancing your career at a stable, highly respected company. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

• Gather insights and ask probing questions to develop a strong understanding of the business process.
• Develop metrics that provide data for process and/or service measurement all while collecting data to identify root cause of problems and/or process inefficiencies.
• Serve as the liaison between and among various departments and business units in order identify quick wins and medium to long-term solutions.
• Storytelling
  :
  Articulate the problem statement, analyze facts (from data, interviews), summarize findings and recommendations.
• Map processes in detail (fluency with MS Visio or a similar process mapping tool).
• Build simple business cases with an understanding of how to model the inflows, outflows, ROI calculations
• Conduct meeting
  s with a clear agenda and right-sized group of people, mitigate scope creep (steer back the group to agenda), avoid groupthink, and facilitate an insightful discussion.
• Resolve conflicts with internal teams and stakeholders, create consensus and drive outcomes to ensure our business is successful.

What you’ll need:

• Problem solving skills:Abilityto break down problems down and quickly find solutions, focused on solving problems and moving forward:
• Understand patterns between people, process, technology, data and products and how they all fit together (big picture)
• Core analytical skillset:Ability to identify which analyses need to be done to answer questions, manipulate data sets (comfort with Excel required), and build models, as needed to answer complex questions
• Business & org change/transformation skills:Ability to develop a strategy/plan to use for execution into actionable projects and deliverables to deliver value to the business within a set timeline:
• Develop and conduct stakeholder analysis, change impact assessments (people, process, technology), communications, training needs analysis, change measurement and adoption tracking (KPIs) + Dashboards, surveys (as needed)
• Experience in…