Technical Account Manager - MSP

Salary: $90,000 - $100,000 + Bonus and Commission

We are a growing Managed Services Provider hiring a Technical Account Manager to own client relationships and help build our customer success function from the ground up.

This is a high‑visibility role for someone with MSP account management or customer success experience who understands how managed IT services create business value. You will serve as the primary point of contact for approximately 80 clients, with deeper involvement across a smaller group of high‑touch accounts.

This is not a quota‑heavy sales position. The focus is on client retention, proactive communication, QBRs, service alignment, and identifying opportunities to strengthen client environments through consultative conversations.

• Own client relationships and serve as the primary point of contact for assigned accounts.
• Build trusted relationships with business owners, executives, and key stakeholders.
• Lead regular client check‑ins, service reviews, and Quarterly Business Reviews.
• Translate client goals and concerns into clear priorities for technical and service teams.
• Identify technology gaps, risks, upcoming needs, and opportunities for improvement.
• Coordinate with service desk, engineering, projects, and leadership to resolve client concerns.
• Monitor client satisfaction, follow up on escalations, and ensure issues are driven through resolution.
• Support new client onboarding and establish communication expectations and review cadence.
• Recommend additional services, upgrades, and projects when they support the client’s business goals.
• Help create customer success processes, account standards, reporting, and best practices.
• Act as the internal advocate for clients while balancing service delivery and company priorities.

• 3+ years of experience working for a Managed Service Provider.
• Background in MSP customer success, account management, client services, TAM, or a similar client‑facing role.
• Strong understanding of managed IT services, cybersecurity, cloud, projects, and recurring support models.
• Experience managing multiple SMB client relationships simultaneously.
• Ability to lead QBRs, client meetings, and strategic technology conversations.
• Comfortable discussing additional services and projects in a consultative, non‑pushy way.
• Strong client communication skills with a polished, confident, and professional presence.
• Highly organized with strong follow‑through, documentation, and relationship management skills.
• Ability to coordinate effectively with technical teams and communicate service issues to non‑technical stakeholders.
• Located in or near New Jersey with the ability to attend occasional client meetings.

• $90,000 - $100,000 base salary + bonus + commission on new monthly recurring revenue.
• Medical, Dental, and Vision Insurance.
• Retirement Plan.
• Paid Time Off.
• Opportunity to build and shape a new customer success function.
• High visibility and direct collaboration with company leadership.
• Performance‑based bonus.
• Commission on new monthly recurring revenue.
• Medical, Dental, and Vision Insurance.
• Retirement Plan.
• Paid Time Off.