Customer Experience Professional

• Serve as the primary responder for customer inquiries and grievances
• Address and rectify issues related to pricing, billing, credits, payments, and shipping
• Navigate company systems and processes to independently resolve concerns
• Offer proactive and efficient service to all customers
• Enhance customer retention by anticipating and meeting evolving customer needs
• Maintain adherence to order entry protocols
• Build relationships across Sales, Supply Chain, Operations, Finance, and other organizational functions
• Keep customer account details current in Salesforce
• Contribute to training and development of new hires through job shadowing
• Perform other related duties and responsibilities as required or assigned

• 3–5 years of related job experience
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes
• Basic experience with simple office/operational systems
• Excellent verbal, written, people, and diplomacy skills
• Advanced computer and technical skills
• Ability to strategically plan, organize, and prioritize tasks with minimal oversight
• Ability to craft and deliver effective multimodal communications for diverse audiences
• Ability to exercise sound judgment and make informed decisions independently
• Ability to handle customer issues professionally and decisively
• Prior industry experience is advantageous
• Experience with  or another CRM is preferred
• Proficiency with Microsoft Office Suite
• Strong customer service skills
• Bachelor's degree preferred

Demonstrates strong customer service skills with the ability to manage inquiries and grievances effectively while utilizing Salesforce and Microsoft Office Suite. Capable of strategic planning, organization, and prioritization of tasks to enhance customer retention and support cross-functional collaboration.

• Customer Service Skills
• Proficiency
• Microsoft Office Suite Proficiency
• Project Management
• Effective Communication

• Verbal Communication
• Written Communication
• People Skills
• Diplomacy
• Sound Judgment

• Customer Retention
• Billing
• Payments
• Shipping
• Grievance Resolution