Microsoft Inside Account Manager

## Microsoft Inside Account Manager Apply locations:
Austin, TX USA:
Somerset, NJ USAtime type:
Full time posted on:
Posted Todayjob requisition :
JR3544#
** About Us
**** Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
**** Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:**
* ** Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**
* ** Continuous professional growth and leadership opportunities.**
* ** Health, wellness, and financial benefits to offer peace of mind to you and your family.**
* ** World-class facilities and the technology you need to thrive – in our offices or yours.**#
** Job Summary
** The Microsoft Inside Account Manager (IAM) is responsible for the day-to-day operational management of Microsoft customer accounts. Acting as an extension of the Licensing Strategist, the IAM focuses on executing tactical customer requests, managing quoting and ordering activities, coordinating contract and licensing transactions, and ensuring a seamless customer experience throughout the Microsoft customer lifecycle.
The IAM plays a critical role in supporting customer retention and satisfaction by providing responsive operational support while enabling Licensing Strategists to focus on strategic licensing guidance, financial event management, and customer growth initiatives. This role serves as the primary coordinator for Microsoft transactional activities, ensuring customer requests are handled accurately, efficiently, and in compliance with Microsoft licensing and operational requirements.
** Role Description
*** Serve as the operational extension of the Licensing Strategist, supporting the day-to-day management of Microsoft customer accounts.
* Act as the primary resource for tactical Microsoft customer requests, including licensing, quoting, ordering, and administrative activities.
* Prepare, validate, and deliver Microsoft quotes across CSP, EA, MPSA, and other Microsoft licensing programs.
* Coordinate Microsoft order placement, contract processing, entitlement submissions, and fulfillment activities to ensure timely and accurate execution.
* Manage customer requests related to license additions, reductions, transfers, true-ups, subscription changes, and other transactional activities.
* Validate pricing, agreement eligibility, licensing requirements, and supporting documentation prior to quote and order submission.
* Partner with Licensing Strategists to execute customer financial events and agreement lifecycle activities.
* Drive operational excellence by improving process efficiency, reducing turnaround times, and delivering a high-quality customer experience.
* Develop and maintain strong working relationships with customers, Licensing Strategists, Customer Success Managers, and Microsoft stakeholders to support customer retention and long-term success.
** Behaviors and Competencies
*** Communication:
Can communicate simple ideas and information clearly.
* Follow-Up:
Can demonstrate a willingness to follow up on tasks and responsibilities when reminded or prompted.
* Time Management:
Can understand the importance of time management and strives to prioritize tasks to meet deadlines.
* Detail-Oriented:
Can demonstrate an ability to follow instructions and complete tasks as assigned.
* Organization:
Can maintain a clean and organized workspace and follow simple organizational systems when assigned.
* Problem-Solving:
Can demonstrate a willingness to address and resolve problems when they arise.
* Critical Thinking:
Can understand and identify the strengths and weaknesses of an argument.
* Adaptability:
Can demonstrate a willingness to accept feedback and adjust to new tasks or changes in the workplace.
* Teamwork:
Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts.
** Skill Level Requirements
***…