Customer Service Team Lead — Call Center
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual, Event Management & Planning -
Management
Client Relationship Management, Event Management & Planning
Barnes & Noble, Inc. is seeking a Supervisor of Customer Service to support the Senior Manager and act as the manager in charge when the Manager is unavailable.
You will supervise the Call Center, identify automation opportunities, and improve productivity to meet department goals. You will build and mentor a team of Customer Service Specialists, ensure training is current, and drive metrics while collaborating with multiple teams to advocate for the voice of the customer and the agent
We are currently recruiting a Customer Service Team Lead — Call Center for our team in Clifton, NJ, United States.
Step into the Customer Service Team Lead — Call Center role at Barnes & Noble, Inc. in Clifton, NJ, United States and grow with us.
Please review the full job details above before applying.
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