Loan Processor

Position Overview

The New Jersey / New York Loan Processor is responsible for providing quality customer service by obtaining necessary documentation to underwrite the loan and ordering third‑party documentation by communicating directly with the customer and/or Loan Officer. The role also involves providing proper disclosures as required by applicable local, state, and federal regulations.

• Perform a thorough review and analysis of borrower’s credit, employment, income, and assets as required by the loan program before submitting to underwriting.
• Assemble the complete loan package in proper order for underwriting.
• Verify all required documentation (pre‑underwrite) in the file.
• Complete the required loan checklist.
• Verify that an application is complete and accurate; identify any potential issues that may arise in underwriting.
• Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all printed information; communicate directly with the Loan Originator, customer, and Underwriter to obtain initial and any missing documentation required to qualify for the loan.
• Review loans for compliance with all mortgage‑related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures.
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information.
• Verify that vendor orders are complete, invoices are received, and are in the applicant’s E‑file.
• Manage pipeline by completing and submitting reports within allotted turn‑around times.
• Assist set‑up of loans.
• Document all communication related to the loan application in the conversation log.
• Train and assist supervision of new Loan Processors and other processing personnel.
• Assist closing, secondary marketing, and loan servicing to obtain and clear outstanding suspense items from Cross Country Mortgage investors.
• Be available to work varying hours and overtime if needed.

• High School Diploma or equivalent.
• 5+ years of residential mortgage processing experience, with a focus on retail lending.
• Experience managing a pipeline of up to 50 loans simultaneously in a dynamic environment.
• Experience working with a variety of loan types, including Correspondent, Brokered, FHA, VA, Agency, Non‑QM, Jumbo, and Bond programs.
• Experience with Encompass. Experience with SONYMA loans is preferred.
• Knowledge of DU, LP, Microsoft Office, and Windows.
• Knowledge of NJ and NY state‑specific lending requirements and compliance standards.
• Knowledge of RESPA regulations and general mortgage and consumer lending regulations, including Regulation Z, Regulation B, and related loan documents.
• Excellent math and analytical skills.
• Excellent communication skills.
• Excellent prioritization and time‑management skills.

• Competitive compensation plan.
• Robust benefits package, including medical, dental, vision, and 401(k).
• Company‑provided short‑term disability.
• Employee assistance program.
• Wellness program.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development, and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).