Information Technology Field Technician

Pay Rate: $20–$25 per hour (based on experience)

Employment Type: Full-Time

Location: Field-Based – Primarily New Jersey, with some travel to New York

We are seeking a Junior IT Field Technician to support end users across multiple client environments. This role is ideal for someone early in their IT career who enjoys hands-on work, learning new technologies, and providing reliable technical support in a managed services environment. The technician will assist with onsite support requests, hardware deployments, and routine troubleshooting, working closely with senior technicians and the service desk.

• Provide onsite technical support for MSP clients across primarily New Jersey locations, with occasional travel to New York
• Assist with desktop, laptop, printer, and peripheral installations and replacements
• Troubleshoot basic Windows and macOS issues, including connectivity, hardware, and software problems
• Support user account setup, password resets, and access requests (under guidance)
• Assist with basic network support tasks such as workstation connectivity, cabling, and device setup
• Perform workstation deployments, new hire setups, and equipment refreshes
• Accurately document work performed, time spent, and resolutions in the ticketing system
• Follow established MSP processes and escalation procedures
• Maintain a professional, customer-focused presence at client sites

• 0–2 years of IT support, field support, or help desk experience (internships or school projects welcome)
• Basic understanding of Windows operating systems and common business applications
• Familiarity with computer hardware, printers, and peripherals
• Strong customer service skills and ability to interact professionally with clients
• Willingness to learn MSP tools, procedures, and best practices
• Ability to lift and move IT equipment (up to ~40 lbs)
• Valid driver’s license and reliable transportation

• Exposure to MSP environments or client-facing IT support
• Familiarity with Office 365, Active Directory, or RMM/ticketing tools
• CompTIA A+ or similar entry-level IT certification
• Associate’s degree or coursework in Information Technology or a related field

• Hourly pay of $20–$25, based on experience
• On-the-job training and mentorship from experienced MSP technicians
• Exposure to a variety of client environments and technologies
• Opportunity for growth within a managed services organization
• Consistent schedule with local travel

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.