IT Support Engineer II

NIP Group  is a rapidly growing insurance service provider of specialty programs for commercial insurance brokers and carriers providing underwriting, distribution, product management, administration, and risk management services primarily by acting as a managing underwriter (MGA) and a Reciprocal Services Manager (RSM).

Our culture is one that empowers and encourages employees to be innovative, collaborative, and forward-thinking. If you are interested in being a part of a growing, entrepreneurial spirited organization, we’d love to hear from you!

We are seeking a highly skilled IT Support Engineer II to join our growing IT team. This role is ideal for someone who thrives in a fast-paced, cloud-first environment and enjoys solving complex technical challenges while acting as a key escalation point.

In this position, you will bridge the gap between IT support and infrastructure, working closely with cross-functional teams on both day-to-day support and strategic initiatives. You’ll play a critical role in ensuring a seamless experience for a hybrid and remote workforce, while contributing to automation, security, and continuous improvement efforts.

This role is based on-site with minimal travel required.

• Serve as an escalation point for complex technical issues across Windows, macOS, and cloud environments
• Provide advanced end-user support for Microsoft 365, Azure AD (Entra ), and SaaS applications
• Perform root cause analysis and contribute to long-term solutions

• Troubleshoot and support Azure Virtual Desktop (AVD), Autopilot, and hybrid identity environments
• Assist with Active Directory, server maintenance, and cloud networking
• Diagnose networking issues (LAN/WAN, VPN, VLANs, DNS, DHCP, TCP/IP)
• Manage devices and users in hybrid environments using Intune and MDM tools
• Support Office 365 ecosystem (Teams, Outlook, SharePoint, One Drive, Exchange Online)
• Maintain endpoint configurations and optimize user experience

• Implement and maintain zero-trust security policies
• Support compliance initiatives aligned with NIST, CIS, SOC 2, and ISO 27001
• Monitor and respond to security alerts, phishing attempts, and vulnerabilities

• Automate IT processes using Power Shell, Python, or Bash
• Enhance ITSM workflows (e.g., Vivantio) for ticketing and asset tracking
• Identify opportunities to improve efficiency and service delivery
• Participate in IT projects such as cloud migrations and system upgrades.
• Collaborate with Infrastructure and Dev Ops teams on design, optimization, and continuity planning.

• Maintain knowledge base articles, procedures, and runbooks
• Train end-users and IT staff on tools, best practices, and troubleshooting
• Support onboarding and offboarding processes

• Bachelor’s degree in Computer Science or equivalent experience
• Experience
• 5–7 years of experience supporting enterprise-level IT environments
• Strong experience in hybrid identity environments (Active Directory + Entra )
• Hands-on expertise with Microsoft 365, Azure, AVD, and Intune
• Experience supporting Windows, macOS, and mobile devices (iOS/Android)
• Scripting experience (Power Shell required; Python/Bash a plus)

• Solid understanding of cloud environments (IaaS, PaaS, SaaS)
• Familiarity with networking concepts and protocols
• Experience with VoIP systems and enterprise telephony
• Exposure to APIs, REST services, and integrations (nice to have)

• Technical Expertise & Problem-Solving:
  Strong troubleshooting skills and ability to perform root cause analysis
• Communication & Customer Focus:
  Ability to translate complex technical issues into simple solutions
• Collaboration:
  
  Team-oriented mindset with strong cross-functional partnership skills
• Ownership & Accountability:
  High sense of urgency and responsibility in issue resolution
• Growth Mindset:
  Eagerness to learn, adapt, and continuously improve

At NIP Group, we recognize there are many factors that contribute to your overall satisfaction both at work, and in your personal life. For that reason, we provide a perfect mix of compensation, benefits, company culture, and resources to ensure your everyday happiness. Below are some benefits that you’ll receive.

• Competitive compensation to reward you for your hard work every day.
• Progressive Paid-Time Off program for you to enjoy time out of the office, including time off for volunteering and life events.
• Group Medical, Dental, Vision and Life insurance to encourage a healthy lifestyle.
• Pretax Health and Dependent Care Spending Accounts to ease taxes on spending.