Application Developer

Role Overview

We are looking for an experienced Service Now Platform Lead with strong technical expertise and leadership capabilities to manage end-to-end Service Now operations, drive platform enhancements, and guide clients with best‑practice solutions. This role requires ownership of escalations, stakeholder management, and delivery excellence across global teams.

• Lead and manage Service Now platform operations and delivery initiatives
• Handle critical escalations
  , participate in governance calls, and drive resolution with a solution‑oriented approach
• Provide strategic consulting to clients on roadmaps, best practices, and new requirements
• Manage distributed teams across geographies and time zones
• Oversee implementation, administration, configuration, and development of Service Now modules
• Drive custom development involving scripting, workflows, and platform customization
• Design and develop core applications:
  Incident, Problem, Change, Service Catalog, and Workflows
• Implement automation and orchestration solutions
• Integrate Service Now with external systems using REST/SOAP APIs and web technologies

• 15+ years total IT experience with 10+ years in Service Now
• Strong hands‑on experience in:
• Platform configuration, customization, and deployment
• Integration technologies (REST/SOAP, XML, JSON, HTTP)
• Proven experience in team leadership and stakeholder communication
• Strong exposure to Agile/Scrum delivery models
• Excellent problem‑solving and escalation handling skills
• Flexibility to work in rotational/night shifts

• Knowledge of ITIL and CMDB/Configuration Management
• Experience with:
• Scoped applications, Virtual Agent, Performance Analytics
• Understanding of networking fundamentals (TCP/IP, ports, firewalls)
• Strong presentation and communication skills
• Experience in:
• Business rules, UI policies/actions, ACLs, workflows, catalog items
• Service Now Certifications (Mandatory): CSA / CIS
• Good to have: ITIL / CAD / CTA

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investig

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.