Technical Support Analyst, Visual Lease – Iselin

Technical Support Analyst, Visual Lease – Iselin, New Jersey

Job Description

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We digitize the world’s real estate to empower our clients, employees and investors by providing unique and valuable solutions built on 35 years of industry experience.

We are seeking a passionate and energetic Technical Support Analyst to assist our clients with technical questions within the Visual Lease platform. As a vital member of the Technical Product Support team, you will deliver first‑rate support, troubleshoot issues, answer questions about our application tools, and work closely with customers to find timely, thoughtful, and complete solutions.

• Become a product expert:
  Master the application tools through continuous learning and collaboration.
• Stay up to date on all new features and existing issues.
• Leverage internal resources to provide accurate, prompt responses.
• Adhere to all published processes and procedures.
• Build strong relationships with customers, actively listen to their needs, and exceed expectations.
• Take ownership of all customer inquiries related to how‑to’s and technical issues, communicating via email, phone and virtual calls.
• Meet or exceed SLAs while providing the highest quality service.
• Manage your case workload daily to ensure timely communication with all clients.
• Diagnose complex technical issues, research solutions, and develop effective workarounds.
• Maintain customer case data integrity within our CRM (Salesforce).
• Collaborate hand‑in‑hand with colleagues in different teams to provide seamless support experiences.
• Collect enhancement requests and provide feedback to the appropriate departments.
• Collaborate cross‑functionally with other department representatives to ensure the best quality service.
• Act as the voice of the customer when working cross‑functionally.

• Bachelor’s degree from an accredited, not‑for‑profit, in‑person college/university.
• Track record of commitment to prior employers.
• Driven and independent learner, grasping new concepts quickly.
• Excellent written and verbal communication skills.
• Strong organizational and multiple‑priority management skills.
• Ability to troubleshoot Windows applications and understand SaaS models.
• Willingness to work a modified schedule, performing after‑hours and on‑call duties as necessary.
• Demonstrated professional, positive, and nurturing attitude with all clients.
• Strong sense of urgency and responsiveness.
• Self‑motivated with demonstrated initiative.

• 1+ year of experience interacting directly with customers and resolving concerns.
• 6+ months of SQL experience (academic or professional).
• Experience with database and web‑based software.
• Knowledge of the commercial real estate industry.
• Willingness for occasional after‑hours support.

• Generous compensation and performance‑based incentives.
• Internal training and tuition reimbursement.
• Comprehensive healthcare coverage: medical, vision, dental, prescription drug.
• Life, legal, and supplementary insurance.
• Virtual and in‑person mental health counseling services.
• Commuter and parking benefits.
• 401(k) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• On‑site fitness center and/or reimbursed fitness membership.
• Access to Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit and healthy snacks.

Position base salary range: $60,000 – $65,000, based on relevant skills and experience. Uncapped commission plan and generous benefits.

We welcome qualified candidates eligible to work full‑time in the United States. CoStar Group is not able to provide visa sponsorship for this position.

CoStar Group is an Equal Employment Opportunity Employer and maintains a drug‑free workplace. We perform pre‑employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with fair employment practices regarding citizenship and immigration status.

Qualified individuals with a disability or disabled veteran may request reasonable accommodation if needed. Email re for accommodations.