Deskside Support - Onsite

Deskside Support Technician

Location:

New Jersey

We are looking for a customer-focused Deskside Support Technician to provide hands‑on technical assistance to end users across our organization. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service‑first mindset.

• Provide in‑person and remote technical support for hardware, software, and connectivity issues across Windows and Mac environments
• Image, configure, and deploy devices for new hires and refreshes
• Manage and resolve support tickets through a ticketing system (Service Now or similar)
• Set up and support Microsoft 365 applications, including Teams, Outlook, and One Drive
• Configure and troubleshoot VPN, MFA, and Active Directory/Azure AD accounts
• Support AV and conferencing equipment for meetings and events
• Conduct end‑user training on software, devices, and best practices
• Maintain accurate inventory records and assist with audits
• Develop and maintain knowledge base articles and SOPs
• Escalate complex issues to appropriate teams while maintaining ownership of the ticket

• 5+ years of deskside or helpdesk support experience
• Proficiency with Windows 10/11, macOS, iOS, and Android
• Experience with Microsoft 365, Active Directory, and Azure AD
• Familiarity with ticketing platforms such as Service Now
• Strong communication and de‑escalation skills
• Ability to work independently and manage multiple priorities

• Experience supporting enterprise or large‑scale environments
• Background in end‑user training or onboarding programs
• Microsoft certifications (MOS, Innovative Educator, or similar)