Product Line Manager IV

Job Location:

New Jersey

Location Flexibility:
Multiple Locations in Country

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Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, enabling them to lower TCO, improve network performance, and increase energy efficiency.

We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1

Finity looks like at  For more information, please visit

The Principal Customer Technical Advocate (CTA) serves as the primary technical liaison between customers, engineering teams, delivery organizations, project management, and external contractors. The P-CTA is responsible for ensuring technical readiness, facilitating customer technical reviews, providing implementation guidance, and driving successful solution delivery. This role helps ensure alignment between customer requirements, technical execution, and project objectives throughout the service delivery lifecycle.

• Lead services readiness activities to ensure projects are technically prepared for successful execution.
• Support the creation of processes, solutions, or tools recommendations, as necessary.
• Align Net Mod with intelligent, high‑ROI automation.
• Serve as the primary customer‑facing technical representative during project delivery and implementation.
• Conduct customer technical reviews, design workshops, readiness assessments, and operational planning sessions.
• Validate customer requirements and ensure they are accurately translated into engineering and delivery plans.
• Provide technical guidance and oversight to engineering teams, implementation personnel, and external contractors.
• Support project managers in managing technical scope, dependencies, risks, issues, and change requests.
• Facilitate communication and alignment between customers, engineering, operations, and project delivery teams.
• Review technical deliverables, implementation plans, acceptance criteria, and deployment readiness milestones.
• Identify technical risks and develop mitigation strategies to minimize delivery impacts.
• Support issue resolution and customer escalations by coordinating technical resources and driving corrective actions.
• Monitor project progress against technical objectives and customer expectations.
• Ensure successful completion of customer acceptance testing and project handoff activities.
• Capture lessons learned and recommend process improvements to enhance delivery quality and customer satisfaction.
• Provide technical continuity during project transitions from solution planning into delivery execution.
• Build and maintain trusted relationships with customer technical stakeholders and leadership teams.

• Bachelor's degree in Engineering, Telecommunications, Computer Science, Information Technology, or related field.
• 8+ years of experience in technical program delivery, systems engineering, solution implementation, telecommunications, or customer‑facing technical leadership roles.
• 15+ years of experience in technical program delivery, systems engineering, solution implementation, telecommunications, or customer‑facing technical leadership roles.
• Experience leading customer technical reviews and coordinating cross‑functional technical teams.
• Strong understanding of service delivery life cycles, network migration, deployment, testing, and operational readiness processes.
• Demonstrated ability to influence technical decisions across multiple organizations and stakeholders.
• Experience working with external contractors, vendors, and implementation partners.
• Strong problem‑solving, analytical, and risk management skills.
• Excellent communication,…