ITSM Lead: Jira Service Management & ITIL Transformation
Job in
Clifton, Passaic County, New Jersey, 07015, USA
Listed on 2026-07-26
Listing for:
IMR Soft LLC
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
IMR Soft LLC seeks an experienced ITSM Lead to drive ITSM governance, optimization, and successful Jira Service Management (JSM) migrations. The role requires strong ITIL expertise and hands-on Jira configuration, with a focus on process transformation and stakeholder collaboration.
The ideal candidate brings 8+ years in ITSM, 3+ years with JSM, and proven leadership of migration projects while guiding teams through policy, metrics, and continuous improvement initiatives.
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