Head of Insights & Analytics – Claims

• Act as the primary Data & Analytics partner for Claims leadership
• Develop a deep understanding of Claims priorities, challenges, operating models and strategic objectives
• Translate business needs into a prioritised portfolio of insights, analytics and AI initiatives
• Own delivery of Claims-focused reporting, dashboards, analytics solutions and AI-enabled capabilities
• Drive Claims MI evolution from operational reporting toward predictive and prescriptive insights
• Champion self-service analytics and scalable data products
• Partner with Reserving leadership to align Claims and Reserving analytics priorities
• Support a consistent view of claims performance, loss development, claims trends and portfolio movements
• Identify opportunities for AI, advanced analytics, automation and innovative technologies across Claims
• Work with Analytics, AI Delivery and Insights Delivery teams to implement sustainable solutions
• Promote responsible, controlled and value-focused AI adoption
• Link analytics and AI initiatives to business outcomes, define success measures and track delivered value
• Build trusted relationships with senior Claims leaders and business stakeholders
• Communicate complex analytical concepts to non-technical audiences
• Lead and develop a team of Insights & Analytics professionals
• Encourage reuse of common solutions, patterns and best practices
• Ensure solutions follow AXIS data governance, AI governance and information management standards
• Partner with Data Governance, Data Quality, Data Operations and Platform teams to ensure trusted data foundations

• Experience leading analytics, business intelligence, data or AI teams
• Experience partnering with Claims, Insurance Operations, Actuarial or Reserving functions within the insurance industry
• Demonstrated ability to translate business strategy into practical analytics and AI solutions
• Experience delivering measurable business outcomes through the use of analytics, data products or AI capabilities
• Strong understanding of insurance claims processes, operational performance measures and claims data
• Strong stakeholder management and communication skills
• Ability to balance strategic thinking with practical execution
• Knowledge of modern analytics, business intelligence and AI technologies
• Ability to operate effectively within a complex, matrix organisation
• Business-focused and outcome-oriented
• Collaborative and relationship-driven
• Able to simplify complexity and provide clear direction
• Comfortable leading change and challenging the status quo

Demonstrates expertise in leading analytics and AI initiatives within the insurance industry, focusing on claims processes and delivering measurable business outcomes. Capable of translating complex business needs into actionable insights and fostering collaboration among diverse teams.

• Analytics Leadership
• Claims Process Expertise
• AI Solutions Development
• Stakeholder Management
• Business Intelligence Technologies

• Data Analytics
• AI Capabilities
• Business Intelligence
• Predictive Analytics
• Operational Reporting
• Data Governance
• Analytics Solutions Delivery
• Performance Measurement
• Automation Technologies
• Insights Development

• Communication Skills
• Strategic Thinking
• Collaboration
• Relationship Building
• Change Management

• Insurance Industry
• Claims Management
• Reserving Functions
• Actuarial Practices
• Data Quality
• Data Operations
• Matrix Organization
• Operational Performance Measures
• Self-Service Analytics
• Innovative Technologies